蘇帕飯店及會議中心

I made a reservation and when I walked in to the front desk at 530 pm, No one at the desk. I rang a bell and someone yells on intercom, what do you want? Long story short couldn’t find my reservation. I walked out got in my car and then a younger man I guess the owner, came up to my car window and started yelling at me telling me he had back pain and just came back from Des Moines Then told me I wasn’t going to stay there and leave, he’s trying to charge my credit card. I’ve already blocked the charge. All this foreign born hotel owner has to do is greet his guest promptly and courteously and there wouldn’t be a problem. I asked in town about this place and it’s got a low approval level.

If I could rate this hotel negative 5 I would. BEWARE! Owner and staff are not to be trusted. A sign posted on the desk is used to start arguments with contractually bound customers so the same room can be re-rented for premium rates. I challenge anyone to audit his practices.

I didn't even get the chance to stay at the Supertel Inn in Creston, IA, because the customer service experience I had while checking on an upcoming reservation (made through *******) was THE WORST I've ever had! The issue occurred when I called to inquire as to why my credit card was being charged one week prior to my scheduled check-in. The owner refused to listen to my question, became combative, cut me off, and kept referring me to "******* policies" and shouting at me to "call *******". All while I was calling simply to find out why I had already been charged, BY THE PROPERTY, for a stay beginning on March 9, 2022. As I continued to probe, the owner resulted to calling me "missy" and "stupid", telling me I didn't know how travel worked and that I was acting like his wife. It was seriously shocking! I ultimately hung up on him and called *******. I explained everything to the ******* representative, he called the property on my behalf, and came back to me only to defend and excuse the behavior calling it a "misunderstanding". It absolutely was not! I told the ******* representative I did not feel safe and comfortable staying at this property next week with my elderly mother in tow. He cancelled the reservation BUT upheld the one night ($111.45) cancellation fee assessed by the property owner. This is the all-around most ridiculous customer service experience I have dealt with in my entire life. Not only was I treated like garbage, but I was forced to pay the man responsible. And...believe it or not...I DO know how travel works and do it quite a bit!