"We recently spent several nights at The Isolano Cres and left with mixed feelings. Let me start by saying that this is a beautiful hotel. The architecture, the location, the pool area and the overall atmosphere are exactly what you would expect from a luxury property. The staff were always friendly and polite, and whenever we pointed something out, they genuinely tried to help. The reason I’m writing this review is not because of one bad experience. Mistakes happen in every hotel. What disappointed us was that the same type of issue kept repeating itself throughout our stay: a lack of consistency. The restaurant was probably the best example. On several occasions, the dishes we received simply didn’t match the menu descriptions. We ordered sea bass that was supposed to come with specific side dishes, but it arrived differently. When we asked about the missing potatoes the following day, we were told guests are supposed to choose between two different side options, even though this wasn’t explained when ordering and wasn’t mentioned on the menu. At breakfast, I ordered the quinoa salad and even asked the waiter about the ingredients because I don’t eat peppers or cucumber. He explained which vegetables were included and I specifically asked for no peppers. The salad that arrived was different from both his description and the menu – several advertised ingredients were missing, while peppers were included despite my request. Another evening we ordered fried calamari. The menu only mentioned calamari with salsa verde, so we ordered a side of baby potatoes as well. When the food arrived, the calamari already came with fries. At first we were told that it was written on the menu. After checking, the waiter came back, apologised and admitted that we were right. He explained that the kitchen had changed the dish but the menus had not yet been updated. We appreciated the apology and the fact that they removed the extra side dish from the bill, but it was yet another example of information not matching reality. The same pattern appeared outside the restaurant as well. There was a daily 20% promotion on Spritz drinks, but the discount was never applied automatically. We only discovered it after noticing a promotional sign ourselves. The hotel acknowledged the mistake and offered to deduct one day of parking (€20) as compensation. Surprisingly, the very next day the Spritz discount was once again not applied to our order. Then, during check-out, the agreed parking deduction wasn’t reflected on the bill either. One staff member had no idea what we were referring to until another colleague confirmed the agreement. We were then told the €20 would be refunded to our credit card within three days. It has now been more than a week since our stay, and the refund still hasn’t been processed. Even smaller things reflected the same issue. Gym towels were handled differently depending on which staff member we asked. Check-in was delayed beyond the official time"

"很乾淨,很容易到達,一個很簡單但很可愛的房間。(我們有4號房間)晚上真的非常安靜,空調工作得很好。 烘乾機和冰箱在房間外面,但我們獨自一人在地板上,所以很好。 只有淋浴應該有可能性(懸掛架或這樣?)把洗髮水/淋浴凝膠放在它和淋浴頭應該固定,因爲它很容易下降。 停車有,步行3-5分鐘就到了。 業主很容易通過電話聯繫,但除了保險箱的代碼和介紹在哪裏找到停車位,我們不需要任何東西,也沒有進一步的聯繫,我們可以評估。 這值得這個價格。"