We have just returned from a fantastic night away at this beautiful hotel. The stay was made extra special by the wonderful staff, who were friendly, welcoming, and highly professional. Nothing was too much of an ask, and right from booking through to our last moment at the hotel we were made to feel very welcome. The thoughtfulness that went into making our stay luxurious and relaxing was evident from every staff member. Being a special stay to recover from the end of a challenging last few months, my husband had booked the Maltby room with a balcony which we were both looking forward to. Days before we arrived, the hotel rang to explain that a wedding party was booked into our wing with a band and it may be a noisy night. So, we were offered the option of a different room in case we’d prefer a quieter stay. We chose to move to the quieter wing and we could not have been happier with the alternative room. It was spacious and beautifully appointed, with a pretty view across the lawns, garden terrace, and Leven valley. The celebrations of the wedding party could have been a problem but the forethought by the staff made sure our stay was as excellent as the rest of the guests. It was the little things—like the fresh milk that was offered as we arrived in order to make coffee in our room, or the complimentary chocolate and snacks in the bar—that made the stay exceptional. We had our evening meal in the Leven restaurant, where the service was first-class. The food was delightful, and each dish was well-balanced and beautifully presented. My husband’s rib-eye steak was delicious and seared to perfection. The deserts of sticky toffee pudding and chocolate delice were positively divine. My husband thought the wine list was well-balanced and covered a good range of styles to compliment the food on the menu. He went for the Crozes Hermitage and commented that it paired with his steak beautifully. We will definitely be returning to this restaurant in the future. Breakfast continued the theme of excellent customer service. My husband chose the smoked salmon and a Full English and I went for the avocado sourdough, both of which were served with perfectly poached eggs which sustained us throughout our morning walk later that day. Customer service at this hotel is second-to-none: if you are looking for a luxurious stay in a genuinely welcoming hotel, you can look no further.
翻譯