海洋天堂度假村及飯店

breakfasts are great, the hotel is very nice and friendly.

I recently stayed at this hotel, which is self-rated as a 4-star property. However, based on my experience, it would be more accurately categorized as a 2-star hotel. Firstly, my booking inquiry through Trip.com was never responded to, which was disappointing. The room itself was spacious but quite dated, and the view from the window was nonexistent—contrary to the advertised mountain or sea views. The behavior of the support staff was unprofessional and discourteous. They often shouted across the hotel and seemed more focused on their own conversations than attending to guests. It appeared that many of them might be personally connected to the owners, which could explain the lack of hospitality training. Security procedures were excessive, with all belongings scanned upon entry. Additionally, important policies—such as the prohibition of outside food, drinks (including alcohol), and restrictions on visitors—were not disclosed on Trip.com, which felt misleading. The overall atmosphere was not welcoming, especially in public areas, and I did not feel respected as a guest. The buffet breakfast was also disappointing, with many items appearing stale and poorly prepared. In summary, I would not recommend staying at this hotel. It did not meet basic expectations for comfort, service, or transparency. If possible, I would give it a negative rating.

The room was very clean and tidy. The location is right at the center of Cox’s Bazar, which was very convenient. I really liked the staff — they were humble, friendly, and very cooperative.

There so good and there all service are so kind thank you so much for added more Enjoy on our trip there all services are joyfull and there so many items for you can enjoy easily and meet more fun thank you ocean paradise for nice work and Hospitality

I had high hopes for Ocean Paradise Hotel based on the photos and location, but the experience was very disappointing. The service was extremely poor—staff were inattentive, unhelpful, and seemed uninterested in guest satisfaction. Simple requests took forever to fulfill, and there was no sense of urgency or professionalism. For the price they charge, I expected much better. Definitely not a place I would return to or recommend.

Ocean Paradise Hotel has a lot of potential with its nice view and location, but the service is a major letdown. From the moment we arrived, it was clear that the staff were either undertrained or simply didn’t care. The front desk was disorganized, room service took forever, and no one took responsibility when issues came up. We were left waiting for basic things like clean towels and water. It’s really unfortunate because the hotel could be so much better if the staff and management put more effort into treating guests properly. Definitely would not recommend until serious improvements are made.