海蘭斯飯店(Hylands Hotel)

I have stayed here a few times and always been impressed by friendly and helpful staff. Safe place to stay. Convenient location near railway station. Will stay again.

Never ever go there it’s disgusting! The corridor stank, like stale milk. Dodgy people hanging around and it smelt of **** inside. No kettle in the room. I put a chair behind the door when I went to bed I didn’t feel safe. No heating, dirty bathroom it needs shutting down. Certainly needs taking off ***********.

Disgusting hovel ! Rude arrogant staff that couldn't care less that the accommodation is disgusting. As a company they are refuse to accept complaints and refuse point blank to follow GDPR issuing fake parking fines and trying to scam people

THIS PLACE ISN'T SAFE, DO NOT GO THERE. I made the mistake of reading reviews after I checked in and see the place. If you ever wondered what a crack den was like in real lift, this is it. Something seemed off as soon as I pulled into the car park, dodgy men hanging around everywhere. I've never been to a place so dirty in all my life, smelt like a dirty ashtray and ****. The room was freezing as the window was broken and god nose what all over the walls. My 11 year old daughter asked if we could stay somewhere else, but everywhere we booked. Was woken up at 2am by the noise from next door and them trying to gain access to my room from the door in our room leading to theirs. Went to reception and was given another room. Which also had a broken window which was in the bathroom and the latch was broken on the bathroom door so you couldn't close it, so the room was also cold. We left at 6am This place needs some major health & safety, and hagen checks done or shutting.

This place is a dump.....do NOT book. You would be better off hiring a small skip and staying in that over night than staying here. No restaurant, just some Caribbean place next door which is not recommended by the hotel and is a different business. No breakfast facilities. It is more of a hostel than hotel, there are all sorts of 'characters' hanging around. It had liquid stains all up the stairs, there are at least 108 coats of paint on everything (inc light switches and sockets), it stinks....The first room I was given had not be cleaned-quilt thrown on bed, bin full of bottles, dirty cups, towels on bathroom floor. The second room(87-Executive room!!!) stunk of cigarette smoke, the window handle was broken and I could only just secure the single glazed window. Outside the window floating in the stagnant water on a flat roof was a stack of old cigarette butts. The TV socket was broken so I had to wedge the plug in to get a signal. The carpet in the room was worn/frade. The shower was either red hot(after 5 minutes of running the water) or if you added a tiny amount of cold then the water temp dropped to near freezing. The smoke detector in the room showed no sign of life (LED indicator) nor did the 'break glass' in the corridor-suggesting the fire alarm is inoperative. Considering the smell in the room I am surprised I didn't wake up asthmatic. Noise all through the night of the 'characters' on the move around the building. Tried to book another hotel that night but everything was full. It was very obvious that complaining was going to be fruitless, they obviously have no self respect or pride in their business. I am not a hotel snob but it would have been better to slept in the Travel lodge bins than stay in this place. I left at 8.00am the following morning, glad to get out for some fresh air. Noticed what looks like a bullet hole in the hostels sign outside!! Do not be fooled by their photos. At £75.00 per night (with no breakfast) it is not cheap. It wouldn't matter if it was free, I wouldn't stay again. DT

This is the dirtiest hotel I have ever stayed in. Upon arrival the receptionist was outside the front door arguing with a group of people, they stopped to check me is. The walk to my room involved a dirty staircase, dirty handrail and furniture that was marked and scored. The room was disgraceful, it smelled of cigarette smoke and had cigarette burns on the side of the bath, the floor, bed, blinds, lampshade were filthy. The windows were dirty and looked onto an abandoned van. On checking out in the morning the receptionist was back outside arguing with another group. There are no facilities, no food. The worst was chewing gum stuck to the headboard in 2 places. Disgraceful place and I would avoid at all costs

What a shocking place , so disgusting, very bad smell as soon as you walk in , bad atmosphere, uncomfortable bed, water was leaking from the sink , I will not even give 1 star to this so called hotel . Avoid avoid

yes it’s cheap however you can clearly see as you enter the building & as you progress further into the building it smells of human faeces. also there is constant noise pollution with people up & down the corridors and slamming there doors, plus people will attempt multiple times to enter your room, thankyou. done.

This hotel is a dump and should be shut down for health reasons. Under no circumstances stop here. If you do then its your own stupid fault. You will not get any sleep at all and it stinks of fag smoke everywhere.