雪之宮飯店(Hotel le Palace des Neiges)

Une expérience unique dans le monde des 5 étoiles…. Accueil irréprochable, beauté unique des lieux, avec une vue magique… meilleur petit déjeuner que nous ayons pris….quel choix ! Le spa est magnifique ! Nous étions dans une bulle de bonheur 💞 Un séjour au top !

Super moment en Famille l hivers dernier ! Les chambres, le repas, Piscine,…. Beaucoup de Chance d avoir eu une équipe attentionnée, Souriante… Hâtes de revenir vivre cette expérience avec d autres amis.

This is a hotel we’ve been coming to since the 80s when it was still Byblos. Even when it became Palace Des Neiges, it was excellent until 2020, which was the previous time we had come. Since then it has been taken over by a new group and standards have plummeted. Service: previously, as annual visitors booking multiple rooms, we were welcomed warmly. This time, check-in was terrible. We had always requested and received a particular room and this time they had no record of it. Each room now required a €1400 security hold, but did not accept Amex. After going to our rooms, we found several did not have working heating and needed to change. We were told going to other rooms would be extra, despite the fact that basics like heating weren’t working at all. Rooms: as stated above, we needed to change rooms for some of our party due to heating not functioning, or the rooms being much smaller than we had previously stayed in. Once in our rooms, some of us found that the showers would change temperature dramatically, and we’d suddenly be blasted with cold or hot water. In two rooms, the baths were missing plugs and this took a while to resolve. For those that tried to use the TVs, some found that they simply couldn’t get any channels in the evening. We had to report these concerns each time and the response times were slow. Restaurant: what used to be a highlight of staying here has become its weakest point. Staying on half board, there is only one dish included in the evening, or else dishes chosen from the menu usually require a supplement payable. None of this would necessarily be a problem except the quality of the food is now very low. One evening, the included dish was a salmon dish, but we were given the option of chicken. Some of us took salmon, the others, the chicken. The dishes were identical, including the unpleasant sauce, except for the protein. Lounge: what used to be a comfortable, warm, refined place to stay in the evening has lost all its charm due to the club music they now insist on playing loudly (another review has also mentioned this). The piano that used to be a wonderful accompaniment to some pre-dinner drinks is now just a table for the DJ’s decks. Additionally, the fireplace’s smoke blows back into the lounge making everything smoky. The smoking room is also poorly ventilated and usually too cold. With all the changes that have been made, there are a couple of good points: The ski-room is much improved, and the staff there are friendly and helpful (but I believe this is run separately to the hotel). The post-ski tea is nice, although you have to endure the club music. The rooms are cleaned and maintained very well. Emmanuel at the front desk was particularly friendly and helpful. Overall, this trip and all the changes/cost-cutting that have happened have soured our image of what used to be a highlight of our year. We will be looking at other places for next year.

You have to wait some times 15 to 20 minutes, hot water in the shower keep change some time it come very very hot , you have to leave the shower .

Having been disappointed when we went in Jan/Feb 2023, we returned in December 2023. Happily, we saw a great improvement across the board! Yannick and the team in the restaurant did a great job and the half board menu was so much better than the previous time. We ate very well for the whole week. The rooms all worked well without any of the heating issues we had last time, and the ski room and aprés-ski crepes and vin chaud were excellent, backed up by wonderful staff throughout. The music in the lounge was still a bit disappointing as the piano continues to be ignored in favour of a nightly DJ, but the music selection seemed better and less intrusive to conversation. The hotel has been purchased though and will be closed for at least two years for a complete refurbishment/rebuild. Having been coming here on and off since the 80s, we’re happy that our final time at the Palace was a happy one. Good luck and thank you to all the staff for making our last stay a memorable one.

Great location; friendly staff, excellent service

We had a great time in this hotel. The staff is very responsive, all our needs were taken care of. The location is very quiet but also very close to the activities by 5 min free shuttle. The breakfast is amazing. We also had a dinner in the hotel one time, it was very good. I highly recommend this hotel

For the price they charge the hotel is almost comically bad. Actually, let me rephrase this - the bar and restaurant were actually quite fine (if overpriced), and when we stayed there in early 2022 the nonsense with the DJ that other posters complain about had not yet happened; the swimming pool and sauna were also fine, if dated; but the real deal killer are the rooms and especially the bathrooms. Rooms were on the smaller side (in general, let alone for a near 1k price tag) and the bathrooms were absolutely 1980s-ridiculous - old, ugly tiles, wood that was swelling at every corner, and a shower that would alternate between ice cold and scalding hot (without notice, obviously...). I get that this used to be the Byblos, but oh man, those times are past; no glamor, just really old bathrooms. Never to go back to this place...