尤湖邊

The service was not great for an expensive luxury resort

We had a long weekend in the hotel. Overall we had a nice enough stay but we were a bit perplexed by the place generally. It was like it was trying to be a posh centre parcs but missing crucial elements! The interiors were nicely done and the restaurant was pretty with a nice view of the lake. Breakfast was delicious and we had lovely massages. However the following points meant we felt it wasn't worth anywhere near what we paid: 1. Hotel room was not cleaned in the day. No big deal but would have been nice to have more water, clean cups etc and freshly made bed. For the price paid for the room we were very surprised this was not done. 2. No where to get snacks / light lunch. The only place to get food was the very expensive restaurant and that didn't have sandwiches/ cake etc. And not even biscuits in the room! 3. Dinner at the restaurant was not great for the price. Pardon peppers were so undercooked they were crunchy and veg in Thai curry was also not cooked and chicken chewy. 4. Breakfast was supposed to be included but this was apparently limited to £20 so we got a surprise bill at the end as some drinks had pushed us over 5. The jacuzzi was really cold. We really enjoyed our massages and the pool was lovely. We were lucky that all the children left the pool as we arrived. We asked for robes when we arrived and were told we had to get them after our massages. Very odd! So we had to get the ladies doing the massages to get them for us. 6. We rented bikes and enjoyed a little ride. Shame it was not possible to rent for a short time so had to pay for full day rental. We left the site through a gate but it was very unclear from the available maps where we could get back in! All the other gates we tried were for people only and no bikes could get through. A much clearer map is needed making it clear what is in the site boundary and how to get in and out!

Kingfisher lodge was amazing- so comfortable and everything if not more than we expected. So much to do we sadly didn't have time to do it all. From the hot tub, the cinema room, walks, swimming, yoga, zip lines - and just chilling on the balcony watching the sunset. Our hosts were amazing can't wait to book another stay soon. Thank you so much.

We stayed 2 nights in a very lovely lodge. It met all our expectations, very comfortable and it had everything we needed. Great! The only complaint was the restaurant. We had dinner for the 6 of us as it was my birthday. The starters were delicious but 3 of us ordered the Pork for our main course which was very dry and overcooked I’m afraid. Also the service was very slow and we had to wait a very long time for our food. The next morning we had breakfast in the restaurant, that was a disaster! The coffees and kids juices took 30 minutes to be brought to us and the food took about an hour! When it did arrive 2 of us had the wrong orders! I did complain and Marco was charming and apologised. The restaurant was definitely a let down which is a shame as we loved everything else and will be back I’m sure. Hopefully the restaurant will get better.

Stayed as a pre wedding celebration before our son’s forthcoming marriage. We had a brilliant 2 night stay . The property was as the pictures and a very high standard finish. Probably would have appreciated bath robes in the bedrooms and thought maybe needed more than just 4 mugs so we didn’t need to keep washing up but these are small points. The pool and spa area were nice. - maybe a hot tub would be a good edition? Breakfast in lakeside restaurant was fun too and food pretty good. Overall it was very enjoyable and we were lucky the sun shined. The only possible negative- it was extremely expensive for a 2 night stay with 4pm check in and 10am checkout BUT for us it was a special occasion and it didn’t disappoint 😎

The Lakes by YOO is the perfect weekend getaway! I visited with a group of friends and the apartments were the perfect space to unwind, with gorgeous interiors and enormous wraparound terrace overlooking one of the lakes - ideal for alfresco evenings now it is getting warmer. There is so much to do on the estate - we hired bikes to cycle around and enjoyed the spa and Wildsmith skin massages which we amazing! We even took a dip in the lakes - we can't wait to come back in the summer and try the paddleboarding. The Lakes Bar & Kitchen is an excellent spot for a bite to eat, with delicious menus and a great atmosphere :) We left feeling incredibly refreshed and can't wait to come back - would highly recommend for a weekend escape from the city!