莎頌葛雷飯店

Nach einer Pause endlich wieder hier gewesen , es war wie immer ein perfekter Skiurlaub . Und wenn man nach ein paar Jahren wiederkommt und trifft überall noch die vertrauten Gesichter , dann ist dies für mich eine super Auszeichnung für die Hoteliers dass Sie ihr hervorragendes Personal über Jahre halten können .Die Küche war wieder hervorragend , ein exquisiter Weinkeller erfreut das Herz des Weinliebhabers . Spa und Wellness umfangreich und wieder voll genossen . Super ist die Sauna auf dem Dach mit Blick übers Tal . In den hervorragenden Betten schläft man sehr gute , es ist absolut ruhig . Ich komme wieder .

My experience at Sassongher Hotel was deeply disappointing, despite some positive aspects of the stay. I had previously been a regular guest at Kolfuschgerhof, but this time I decided to try Sassongher. While the hotel, room, and sauna were nice, one incident completely ruined my stay. The hotel failed to inform us that the check-out time was 10:00 AM. There was no prior notice or reminder, not even the day before. On the morning of our departure, we went skiing as usual, and despite the staff seeing us leave, no one mentioned the early check-out time. I assumed, as is common in many hotels, that check-out would be at 12:00 PM. While I was skiing, I received a call from my son, who informed me that the hotel was almost throwing us out of the room. When I returned to the reception, the staff member Annie was incredibly rude and aggressive. She even lied, claiming she had informed me about the check-out time. Then she said she had told my son, who is 24 years old and fluent in English. My son confirmed that she had never mentioned it to him. This lack of communication and unprofessional behavior was shocking and unacceptable. As a guest, I expect to be treated with care and respect, not pushed out the door because my “time is up.” Unfortunately, Annie’s behavior ruined what could have been a great stay. On a positive note, I want to thank Joan, Cha, Ibrahim, and the other employees who made our stay charming and pleasant. Even the owner took the time to personally say goodbye, which was thoughtful. But the actions of one staff member, Annie, completely spoiled our experience. I will never stay at this hotel again, and I hope they take steps to improve their communication and guest relations in the future