The staff is very helpful and nice. Our room wasn't ready when we arrived, so they put us in a twin double which meant we had to sleep separately. This room was close to the pool and unfortunately with not much sun light because our window was facing a wall where the pool pump was which kept waking us up during the night along with the noisy a/c. The staff gave us a standing fan to use instead of the a/c to reduce noise and help us sleep better. The second day we asked to check the room we were supposed to stay, but it was with no window and full of mosquitos coming out from the bathroom. So, we decided to stay where we were and deal with the pool pump noise.
In the Hotel there is no lift and lots of stairs, the stuff helped us bring our luggages upstairs, but this is something to be aware of. The thing we really liked about the place was the helpful staff. They organised tours for us and they always made sure to address our requests.
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