Microtel Inn & Suites by Wyndham Cordova Memphis I-40 East

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👁️ enjoyed it as everything looks good, how it looks in pics of looks in today's time

This was our 2nd stay at this hotel. The 1st time was good, hotel is older and slighly worn down, but clean and quiet. The 2nd visit we were traveling with our 15yo daughter. I called the hotel prior to booking to ask about adjoining rooms. I was assured that 2 rooms that are connected were available and that after booking they would assign them to me. I paid through ******* and immediately called them again and was told it would not be an issue at all. I called them again the day of our reservation and stated we would be arriving about midnight and wanted to make sure the adjoining rooms were ready for us. The man that answered said he could not check until we arrived. I told him that we could not come there if it was not reserved as promised. He then told me they gave away all the adjoining rooms and that we have 2 rooms for us but they are on opposite ends of the hallway. There is no way i will allow my 15yo daughter to stay in a room alone at then other end of a hotelfor her safety! He said "if you dont like it call and cancel." I called ******* back and the rep called the hotel to get a refund, which Microtel refused, and then i called back on 3 way with the ******* rep. After much debate and arguing, the manager agreed to give me a refund. I will never give this place my business again! How could they expect a teenager to be in an infamiliar city, stay alone, and be on theother side of the hotel from her parents?

I was a tad leary of this property from some past reviews as to the cleanliness of this property. Since it was for 1 night I thought I could 'tough' it out for the price. I was very Pleasantly surprised that the entire property was immaculate inside. Without my asking I was given an upgrade to a suite for the night. The room was very clean. The sofa's fabric did have a couple of what looked like old stains. Other than that, the room and property were spotless. They had even planted 2 gorgeous summer flower gardens outside the entrance and out back where the window of my room looked out, was a thriving vegetable garden along the fence. The gentleman who checked me in was very pleasant and we had a nice fun conversation. I say Bravo and give it 5 Stars!