NH Collection哥本哈根飯店的評論

住宿方回覆: Dear Guest,Your feedback is most appreciated. It's heartening to know that you found our room facilities and cleanliness up to the mark. We're pleased to hear that our breakfast quality and location met your expectations too.In terms of service, we aspire to deliver satisfaction and maintain a professional balance. However, we always aim to exceed expectations and create a memorable experience for our guests. Your observations are indeed valuable for us.Once again, thank you for sharing your experience. We hope to have the opportunity to welcome you back in the future.Best Regards,GulcanPinarciGuest Relations Manager

住宿方回覆: Dear Guest,Warm greetings from NH Collection Copenhagen!Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We’re delighted to hear that you appreciated our convenient location, spacious rooms, and the beautiful sunrise view — what a lovely way to start the day!It’s wonderful to know that our front desk team made a positive impression and that the little touches like the breakfast note, Wi-Fi details, and chocolate added to your experience. We’re also glad you enjoyed our rich breakfast offerings and the early morning takeaway options — we understand how important a good start is, especially for travelers catching an early flight.We do, however, sincerely regret that you weren’t able to enjoy our ROOF Bar & Lounge during your stay. While private events are sometimes hosted there, we understand how disappointing it can be when a highlight of the hotel is unavailable. We truly hope to welcome you again soon, and we’d be happy to assist in planning your next visit so you can fully experience all we have to offer.Warm regards,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear Captain1998,Thank you for your kind words and feedback!We are delighted to hear that you enjoyed our rich buffet breakfast and found our location convenient, with city center attractions within walking distance. It's great to know that the taxi ride from the airport to the hotel was manageable at around 15 minutes.Regarding the accidentally broken wine glass, please don't worry about it. We're glad to hear that our team handled the situation without any issues. Your appreciation means a lot to us, and we look forward to welcoming you back soon!Sincerely,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear Titi_yan,Thank you for your wonderful review! We are delighted to hear that you had a very satisfying accommodation experience and plan to stay with us again when you visit Copenhagen.It's great to know that our convenient location near the subway station, with direct access to the airport, and proximity to city center shopping and New Harbor made your stay enjoyable. We're glad you found our room size comfortable, facilities new, and bathroom spacious.We appreciate your kind words about our cleanliness, comfortable bedding, and thoughtful, enthusiastic service. It's also fantastic to hear that you enjoyed our free luggage storage and delicious breakfast.Your positive feedback means a lot to us, and we look forward to welcoming you back for another extraordinary stay!Sincerely,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear Guest,Warm greetings from NH Collection Copenhagen.Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location, complete facilities, and spacious, clean rooms. It's great to know that our proximity to public transportation and the airport made your stay convenient.We sincerely apologize for the inconvenience you experienced with our service. As a standard procedure in our hotel, our housekeeping staff are not allowed to clean cups or glasses if there is still liquid inside. This policy is in place to ensure the safety and hygiene of our guests. We understand this might have caused some inconvenience, and we appreciate your understanding.Your comments have been noted, and we will address this with our team to ensure better communication of our policies to our guests. We strive to provide first-class service, and we're sorry we fell short during your stay.We hope to have the opportunity to welcome you back and provide you with an improved experience.Sincerely,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear Guest, Your feedback is greatly appreciated. We're glad to hear that you found our location to be convenient and that our breakfast offering met your expectations. Concerning the price discrepancy you've mentioned, we encourage all our guests to book the rooms as early as possible to receive the lowest rates. We understand that booking platforms may sometimes have varying rates and we always strive to provide the best value for our guests.We hope to have the opportunity to serve you again in the future and provide an even more satisfying experience. Best Regards.Gulcan PinarciGuest Relations Manager NH Collection Copenhagen

住宿方回覆: Dear Yi1111yi,It is delightful to hear that you enjoyed the convenience of our location, nestled in the heart of Copenhagen. We understand the importance of having major attractions and transport links, such as the subway station, close at hand for our esteemed guests.Your kind words about our breakfast are much appreciated. Our aim is to cater to all our guests' needs and we are honored to always be of service.We thank you for your kindness and hope to have the opportunity to welcoming you back for another wonderful stay.Sincerely,Gulcan PinarciGuest Relations Manager NH Collection Copenhagen

住宿方回覆: Dear Jelina,Warm greetings from NH Collection Copenhagen!Thank you for your detailed and thoughtful review!We're delighted to hear that you enjoyed our convenient location by the river and the comfort of our lobby and restaurant bar.It's wonderful to know that our team member made your check-in process smooth and efficient, especially on your wedding anniversary.We are thrilled to have welcomed you on this very special occasion and honored that the small gifts in your room added a special touch to your celebration. We're glad you found the room spacious and comfortable. I have ensured to share your beautiful comments with my team and we are looking forward to welcoming you back on your next visit!Sincerely,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear JLKKK,We are grateful for your detailed feedback about your recent stay with us. It's disheartening to learn about the inconveniences you faced during your visit.It was disturbing to note that noise disturbances had a negative impact on your rest. Our aim has always been to provide a serene environment for our guests to relax and unwind. We also understand the importance of swift and efficient room service, and it's regrettable that you found this aspect lacking during your stay.Furthermore, it is disappointing to hear about your experiences with our amenities such as the refrigerator, the heated towel rail, and the TV. Our objective is to ensure our guests are provided with the best of commodities and we sincerely apologise for any shortcomings in this regard.Lastly, we apologise for the confusion regarding the cutlery and bathrobes. We understand how crucial these details are to a pleasant stay and will strive to ensure better attention is given to such factors.Please accept our apologies for any inconvenience caused. We appreciate your feedback, as it helps us to improve our service and we have contacted you by email to personally apologize. We sincerely hope for an opportunity to welcome you back and provide a better experience. Yours sincerely,Gulcan PinarciGuest Relations Manager

住宿方回覆: Dear SLM1119,Thank you so much for your lovely review! We are thrilled to hear that you found your room clean and well-equipped, and that our location near the subway station was convenient for you.We are delighted that you enjoyed our service and that your membership allowed you to check in early and extend your check-out time. It's fantastic to know that you plan to stay with us again.Your kind words mean a lot to us, and we can't wait to welcome you back for another great stay!Sincerely,Gulcan Pinarci - Guest Relations Manager

住宿方回覆: Dear Huaton01,Your detailed feedback is much appreciated. It's heartening to hear that you found our location convenient for exploring the vibrant attractions around the city. We strive to offer a diverse breakfast spread to cater to various preferences and are glad that you found it satisfactory.However, it's unfortunate that certain aspects of your stay did not meet your expectations. We pride ourselves on maintaining high standards of cleanliness and comfort, and it's disappointing to learn that we fell short in this instance. In regards to the age of our facilities, we believe that it adds a certain charm and character to our establishment. But, we understand that this may not resonate with all our guests due to a difference in personal preferences.We hope that despite these points, your overall stay in Copenhagen was enjoyable. We look forward to the opportunity of welcoming you back in the future.Best Regards,Gulcan PinarciGuest Relations Manager

住宿方回覆: Dear WOWOXIAOSHOU,Thank you for sharing your experience at NH Collection Copenhagen with us.I am pleased to read that you have enjoyed our excellent service. Furthermore, I would like to thank you for your kind words as we will be delighted to welcoming you you back to our hotel. Your recommendation means the world to us and I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,Gulcan Pinarci – Guest Relations Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your second experience with NH Collection Copenhagen.How wonderful to read that the team was able to provide an Extraordinary Experience for your graduation celebration! We intend to make every stay at our hotel a memorable one. Thank you for letting us be a part of your graduation celebration. It was truly an honour to welcoming you back to our hotel!The next time you will be in Copenhagen, we hope that you will stay with us again! Please do contact our guest relations team when booking your third stay, we would like to extend our appreciations to you.With kind regards,Gulcan Pinarci – Guest Relations Manager