I really enjoyed the home automated system, the views (being able to see the sunrise and sunset without obstruction), the gym (which had all the equipment I like to use), the location (near the train station) and the staff (cordial and helpful). Unfortunately, some personal items were removed from my room during my stay. I was credited 500DKK which was a kind gesture but I was still concerned about potentially broken protocols or policies that needed to be revisited. For example, I had the Do Not Disturb (DND) sign on the door but housekeeping still entered. Also, there was a camera over my door which apparently showed all activity at my door throughout the day and night. I was promised I could see the video of footage during the day my items went missing but due to a communication issue among staff, the video was deleted before I had an opportunity to see it. I reached out to the front office manager, who I worked with from the start of the incident, and the director to try to get these concerns addressed, e.g. if housekeeping still enters the room to empty the trash when the DND sign is on the door, please inform guests so they know. Also, I suggested that when there is an incident under investigation, perhaps it would be good to have a protocol in place to retain the video that may useful in the investigation for longer than the default 3 day period. After a few attempts to resolve my concerns or at least receive acknowledgement of the issues before posting this review, I have not received a response despite the fact that I was promised a response twice. I sincerely hope my experience was and will remain a one-off situation.
翻譯