D'Angleterre, Copenhagen

Sensationelles Hotel , tolle Lage und grandiose Zimmer , guter Service und nettes Personal, Concierge macht einen super Job

I had a chance to stay at the Villa Copenhagen and the D'Angleterre back-to-back so was able to compare easily. The D'Angleterre is the grande dame of Copenhagen and is much more conservative/elegant than Villa Copenhagen. The rooms are also much larger and the hotel has a much nicer gym. The location is perfect. Of course, for all of this, the price tag is much higher than the Villa Copenhagen. My one quibble is that service was not quite as good as the last time I stayed (or at Villa Copenhagen). The agent checking me in did not have any record that I had stayed there before. Further, I checked in at the same time as my friend and both of us were entitled to upgrades based on our reservations. The agent helping my friend immediately notified him he received an upgrade. My agent never mentioned it - when I asked about it, it became apparent he had never checked. He then responded that the hotel was full and nothing was available. This despite the fact that I was offered 4 different types of upgrades (for a fee) when I had checked in online the day before. His supervisor did then offer me an upgrade. I realize it is a ridiculous complaint - but my issue was more about the lack of friendliness/helpfulness - previous stays had much friendlier and more personalized service.