碼頭水療飯店

多麼棒的酒店啊，我和丈夫都很喜歡。房間很漂亮而且很棒。工作人員非常樂於助人且友好。這個位置真是太棒了。我很樂意再次入住這家酒店

There were some really good points, the location, the room, the views, there was one real star in the staff, that was Tracey, the rest listened your complaints, nodded and acknowledged, but then did nothing . The security doors to the room blocks were inoperative, the bathroom was covered in mold and mildew., the food a the restaurant was overpriced and average. Antonio was just plain rude and inept ! A joke to charge £25 to use the pool. Lots of marks on the doors and furniture. All in all not what you expect in a so called luxury hotel, I wouldn’t expect somethings in a £50 b and b ! Love Llandudno and Conway, will return to the area but not to the Quay !

Enjoyable but lacking in the luxury expectation We had an enjoyable stay but feel the correspondence regarding booking a table for a meal could have been better, there was never a mention of a bar menu, just a very limited restaurant menu. For the price, we were expecting wonderful but unfortunately it didn’t deliver, very grand looking on arrival but the room was quite bland & missing personality. The robes were threadbare & cheap looking, discovered bundled up in a plastic bag on a shelf, no slippers or vanity pack. The in room coffee etc was cheap & below expectations. Cooked breakfast was wonderful using local produce but the other choices were quite limited. All the staff were very welcoming & friendly, especially Ella who served us drinks & a beautiful cheese board in the small bar area and was very pleasant & attentive. The pool area was nice but the limited time you were allowed use was disappointing, having to pay a further £50 seems excessive. The hotel has all the ingredients for what could be a very luxurious stay but unfortunately some vital little touches were missing for us.

Our 6th stay here with my elderly dad we live it staff are always amazing especially the restaurant staff

The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you

Birthday night away with friends Beautiful estuary views, fantastic, friendly service at reception, in the bar and the restaurant - went as a group of four friends, we all said we would return. Weather was glorious - perfect for sipping champagne on the terrace!