高鳥-公寓和套房飯店

We had difficulty finding the hotel at first. Street signs are not prevalent in San Juan. Once we contacted the front desk they were very helpful. The suite was comfortable and clean. The pool was warm and the hot tub suitably hot. It was not crowded at night. The onsite restaurant was very good. The staff were very helpful with getting taxis. The only negative was some early morning noise from the construction site next door.

I will send a few pictures of our room. Felt like jail cell surrounded by concrete wall. The room had no microwave, no closet and bathroom had barn door and no privacy. There are two building one in front looks good and the other like motel!! We complained and I showed picture from *******. They told us take or leave it.

I really Loved the place clean and inviting, just wish they told me about the construction being done.@ the building next door with crane hanging over pool. Lol The building next door! Very loud could not relax. They should lower the prices because of construction. Other than that I have no complaints I would stay there again. Loved the food at Pure ! Yummy mmm and healthy.

This hotel has a unique charm—it’s a beautifully updated older building that was brought to life with modern touches. The location is fantastic, right in the heart of the action, with plenty of restaurants, the beach, and attractions within walking distance. The staff was friendly and courteous, making check-in smooth and welcoming. The room was nice, though it could have been cleaned more thoroughly. The details on the corners behind furniture would've used a little More attention. The bed was also nice, although it was too soft for my taste. One thing to note: our room shared a door with the neighboring room, and unfortunately, it wasn’t very soundproof. We were woken up at 3 AM by a loud TV, but thankfully, the front desk was quick to handle the situation when we called (just a heads-up—there are no in-room phones, so you’ll need to use your own). Another challenge was the parking—while it’s great that they offer it, the spots are quite tight, and maneuvering in and out can be tricky. Also, if your room faces the construction site next door (on the left side of the hotel if you’re on the street facing it), be prepared for an early wake-up call at 7 AM. Despite these minor inconveniences, the hotel’s location and overall ambiance make it a solid choice for anyone looking to stay in the heart of the city. If you’re a light sleeper, bring earplugs—otherwise, enjoy the convenience and charm of this spot!

My boyfriend and I took a trip at the end of January to get away from the cold. We stayed at HiBird and loved it! We arrived a few hours before check in and they let us drop our bags while we got a drink down the street at a bar right on the beach. The location is great, one block from the beach where they provide lounge chairs and umbrellas. There are lots of great restaurants within walking distance as well. Hector at the front desk was so helpful, whatever we asked about he had a recommendation that was always what we were looking for! Our room was very nice, had a full fridge, a cooktop, and a microwave. The rooftop pool isn’t huge but nice for lounging and cooling off (and if you go up for a late night soak in the hot tub there was a little cat that comes by that is very friendly-I wanted to bring it home!) Every other floor has either laundry or an ice machine. The parking lot is a little tight but there was always a spot for our rental. We plan on making HiBird our choice hotel when we visit San Juan!

Hibird Adventure So let me start by saying they have a self-check in system that I was not a fan of. I come to San Juan often and this was one of my longer stays. I had a room with a Jacuzzi and Mini back yard which for me was great, but the room had no draws or closet to put your clothes I had to ask staff for towels every day and new linen after three days. The staff is friendly they are just understaffed and over worked. They day I checked in there was one person working and it appeared he was cleaning rooms answering phones and handling questions all at the same time to his credit he did keep his cool even though he was clearly overwhelmed. I have never gone on vacation and not be able to check in no matter what the time. The Hibird check in is at 4 and its a madhouse at that time. I had to wait because the self-check in system said my room was not ready. Customer service is everything to me and some things need a human touch. I did not get this at the Hibird. I will never stay there again. They get a barely passing grade 3 out of 5 for me the bed was comfortable tv selection was poor. Having my own personal Jacuzzi is what saved them from my review being totally negative