康科德的 3 星級飯店

I wish I could give a better review, the room was perfect. We were a large wedding group and found out the people who booked as part of the wedding paid more! Then my mom who stayed in a handicap room could not sleep properly with the furniture provided and when we asked and then begged the in charge person “Ashley” if we could bring one of the larger chairs from lobby up to my handicapped 75 year old mother, her answer was flat out NO. When I asked why and explained the situation she would not budge. We asked for her to call a supervisor and nothing! So my mom had to sit on a hard chair for her 3 day stay! What has this world come to when even comfort hotel employees have no Empathy