希爾頓的Tru飯店（哥倫布東大道店）

Brand new modern clean well decorated hotel. The lobby has an area to eat, snacks for purchase, a nice business center, and a pool table and lounge area with board games. The rooms were clean and nice and had a nice little desk in it for work/storage. Lots of areas to hang clothes in the room too. And then hair dryer worked great.

This review is more about the Tru brand than this particular property, although the staff at this property were less than welcoming, failed to recognize my Honors status, and were unhelpful when I reported a problem with the breakfast bar. This brand is more about style than substance, but it doesn't really get the style right, either. The connected features of our room didn't work (I followed the instructions re: Bluetooth correctly), for example. The "Top It" breakfast bar might be fun if you're 5, but it disappointed adults who just wanted a decent meal in a reasonable amount of time. Pancakes are dispensed one at a time from a machine that makes them to order. Each pancake takes a few minutes, so it takes a while to build a small stack. Then, what comes out is undersized and undercooked (also, who thought this is a good idea for a room full of guests all jockeying to get a few pancakes on their plate). The bread choices are poor, and there are no pastries (a staple of other hotels' free breakfasts). Worse, what was there was poorly stocked; e.g., the oatmeal ran out at least 20 minutes before the end of the breakfast period and the staff shrugged their shoulders and said it wouldn't be replenished because it takes so long to prepare. Hey, Hilton, if you offer breakfast until 9, you need to make all selections available until 9. Our room was decent, although there was a lot of noise from the nearby highway. Security's an issue, too—I found a side door to the parking lot disabled, so it didn't latch (it was supposed to be accessible only to guests with room keys).

These rooms are tiny. There are no closets. The noise from the highway outside sounded like there was a racetrack in our room. Also, lots of sirens all night long due to the hospital across the street. It’s like sounds from outdoors were amplified inside of the room. The thermostat was the worst I’ve ever dealt with. It would never attain the set temperature. Despite setting the thermostat on cool or auto on 71 degrees, it would blow HOT air. Very uncomfortable. The soap dispensers require two hands and are mounted too close to the shelf in the bathroom to use comfortably. I was only able to sleep one out of our three night stay. This was the worst hotel stay I’ve ever had. Avoid this property. The staff was incredibly nice and the property was brand new. Unfortunately it was not a pleasant experience.