哥倫布北極星凱悅嘉軒飯店

Staff was very nice and helpful. Room was clean. It was quiet. Breakfast was great! Really nice hotel! Glad we stayed there. 

Modern, really clean, nice facilities. Can't get any better in terms of hotel. Location wise, close to mall but not a very walkable location. Around 20 mins car ride to downtown Columbus.

The property is nice, clean, and centrally located. Our experience this past weekend was unfortunately very poor. We were traveling with our 4 children for a spring break getaway. Our room was not ready until 2 hours after check in time and we were then told the pool was unavailable due to the heater being replaced. The pool wasn’t available until after 8pm the day of check in and was freezing due to no heater. That evening the fire alarms began going off- at least 4 times between 10:20-11:30pm. The front desk offered to refund the stay only if we checked out- with 4 kids after 11:30pm. No one in the room was asleep prior to midnight resulting in the next days plans being changed. The hotel itself was nice, but after how the situation was handled I’m not sure we’ll return to this location.

The rooms were clean, the breakfast was one of the best free continental breakfast, and the location is just a short drive from everything. However, we got there two hours after check-in opened and our room still wasn’t ready. We had to wait almost 45 minutes. When we were checking in, they told us the pool would not be open until later in the evening because the heating element was out. They replaced the heating element and we were able to swim around 8:45 PM. However, there were at least five or six kids unsupervised in the pool area being very reckless around my children, and the pool was obviously ice cold. Then starting around 10:30 PM, the fire alarms started to go off. They gave three different stories of what was causing it and the managers refused to come in and help the two front staff clerks. It took almost an hour for them to figure out and the alarms kept randomly going off. They went off at least five times. It was the new pool heating element short-circuiting somewhere. The managers couldn’t care less about the stress it was causing guests and of course refusing any sort of compensation unless you checked out to go somewhere else at 1130pm and it was only possibly a “partial refund.”

Booked for weekend, power went out 2 hrs after we checked in. Did not come back on. But hotel had power for elevator and computer to charge our credit card. No lights, no hot water and no food. But still they charged us. Asked for a refund, they offered minimal points, I ask them to comp our room, they would not

I would first love to say just how welcoming Kia was from the moment we entered the building and she processed our arrival and departure. She was so knowledgeable and warm.The entire staff was so kind, pleasant, and helpful. One of the cleanest hotels that we have stayed in a while. The amenities were top tier. The only recommendations that I would have is if there could be a microwave inside of the rooms. But honestly this was one of the best stays and we will continue to book with The Hyatt. Thank you so much for having us.

The room we stayed in was quite nice. We purposely stayed here because of the EV chargers. We paid premium pricing compared to the other hotels in the area that didn’t have EV chargers. Having said that, the charger that we used, was not working. I sent an email to the hotel manager about our disappointment and inconvenience it caused us, but I didn’t get a response. Because of this, we ended up waking up extra early to look for a charging station and couldn’t get onto the road at the time we intended to. We could’ve stayed at another hotel for much cheaper, had we’ve known the EV charger doesn’t work. Disappointed!