哥倫布北極星希爾頓花園客棧

Busy weekend in Columbus with most every property sold out. Arrived at the Hilton Garden Columbus/Polaris to be told there was a "problem" with our room and that the manager had been trying to get in touch with us through ******* since he arrived at work 2 1/2 hours earlier to tell us our room had been cancelled although I never received any contact. I believe our room was likely bribed out. I was offered a couple bottles of water for the inconvenience which I politely refused. Very disappointed in the way this was handled. Still awaiting a refund from ******* although this process seems very difficult as well.

old building, mold in most areas, mildewy smell, no hot water in our first room, ants in our bed, was told breakfast was free but it wasn’t. not a great place to stay. could’ve been much better, but could’ve been worse. staff was helpful.

Hotel needs a lot of updates. Room was very noisy inside. You can hear everything in the hallway and all of the road noise in this very busy area. They also charge extra for breakfast. There are way better choices in the area for the same price.

Checked in on Wednesday the 22nd checked out on Saturday the 25th and still no hot water. I paid for full service not half of service. This is unacceptable.

Although the Hilton website shows that the pool is closed we did not know until we arrived and it was too late to cancel the booking. We choose this hotel so we could use the pool and did not have a chance. it is also a shower only hotel so our daughter was really disappointed when she didn't get to swim or use a bath. two thumbs down for not caring! Will never stay there again!!!

Room smelled like pee Room smelled like pee. Shower drain cover was not attached and shower did not seem clean. Curtains were torn and falling off rod. Expected way more for the price.