Homewood Suites by Hilton Colorado Springs Airport

I travel quite a bit for work, always stay at Hilton properties and have had what is by far the worst experience I've ever had. Booked my stay a few weeks in advance, then called the hotel immediately after to confirm a question about the room (that the King suite has 2 sofas). When we arrived we were told that our room and many others were overbooked, that the staff knew they were overbooked but they didn't contact any affected customers (to at least notify, or even better to make alternate arrangements). We were also told by the general manager that the room wasn't as verified or shown in the photos on the Hilton app (which shows 2 sofas, King Suite). Its now nearly 3 weeks after our stay and the images are still haven't been corrected. Had to wait for nearly an hour for staff to find alternate accomodations, which they eventually were able to do. To add insult to injury, they marked my reservation as a late cancellation and charged my card! Called the desk after noticing the charge and was told the general manager would call back on it "tonight", it's now the next day and still haven't gotten a call.

Great experience! I was very touch that they remembered I mentioned it was my bday and they brought me a glass of wine! Such a cute detail. And great atmosphere!

I'm from overseas and was having phone issues. The people at the front desk, specifically Chris, were super helpful they helped me contact a friend I hadn't seen in 10 years. I would recommend this hotel to anyone. On top of it all the staff baked fresh cookies for the guests. 5 stars.

Very nice and recently opened hotel with great hospitality! Very nice breakfast options and great coffee! I would like to thank Chris, night shift attendant, for always going out of his way to make me fresh coffee early in the morning! With the hospitality and friendliness shown at this hotel, I would definitely recommend and will certainly book future stays here! Chad

Room was great, stay was great. The front desk attendant working on Saturday April 26 @ 10:21 AM has absolute garbage customer service. She printed my receipt as requested however the answer I received regarding the charges was, “too bad it is what it is”. I was confused how the charges were presented on the receipt because this was a business stay and my supervisor has very specific requirements for expense reports. Had she taken just half a second to explain the itemized charges instead of dismissing my problem and calling the next customer I would not need to leave this review. Will not stay here again for business or personal.

I spent almost two weeks at this new Homewood Suites. The small suite met my needs perfectly. A kitchenette; island to sit at to work or eat; great king-size bed. More importantly, the staff is amazing. Tericia makes sure you have everything you need and truly a people person. Devin is engaging, friendly, and seeks to make sure your stay is amazing. Salma is so sweet and aims to please. Although I have singled out a few, the entire staff will treat you very well. Travis, Joshua, and Lorna are three more that made my stay wonderful. Thank you all who made my stay special!