The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.
I'm a Marriott Elite Bonvoy member and a long time loyal guest at Marriott properties over the year. This is the single worst experience I have ever had at a Marriott property. 1. Staff was extremely sp****. More often than not, there was no one at the front desk while several guests looked around and called for someone. Sometimes, a person would appear. Other times, not. And sometimes the person who seemed to be on duty was instead sitting outside the hotel taking a smoking break. 2. One day I came down for breakfast right in the middle of the listed breakfast hours and there was no breakfast available. That same evening snacks and drinks were posted to be available until 10:00. When I arrived at the hotel in the evening at about 9:15 the bar area was dark. I asked about this and was told ”Oh, they closed early tonight”. 3. The blackout curtains in my room were ripped at the top with the pull bar ripped off. The lack of pull bar made them hard to close and the ripping made them ineffectual in the morning at sunrise. Having presented these negatives, there are two positives: 1. I like the fact that the TV didn't take over the room. In too many hotel rooms, TVs way too big for the room are provided. 2. I asked for and received late checkout (about 2 hours extension on checkout time).
Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.
訪訪客The room is spacious and well designed. There is a partition between the beds and study table which allow us to work on laptop without disturbing the other person who was sleeping. There are varieties for breakfast. The hotel location is also near to a lot of restaurants
So we check in. The “balcony” looked out into the 2nd floor entry doors. No view at all. The bathroom had a dim light circling the mirror and that was the only light. The bathroom had only one towel. We called for an extra and when delivered there were 3 others on a shelf in the closet. The small extra sink outside the bathroom had no light over it. I was told that lots of things were that way (towels in closet ) because it was an “accessible” room. Seriously? We also received breakfast tickets at check in. However we found out we had to make breakfast reservations . And then we got to our dining room in the evening “they were ready to close “ We’d made on line reservations yesterday and apparently today was the first day of new hours which had not been transferred t on line yet. The staff left did seat and serve us and were very nice . There are golf carts that can take you from one building to another for dinner etc because everything is so spread out There was never one readily available. The people who drove us were staff from other departments, not transportation. Where were they? No “ manager was on duty that evening when we requested to speak to one. All in all a stay that gave me a headache. Found out as we were checking out that ownership is in the process of transferring to the Hyatt in a day or two and everything is “changing”. One can only hope so. To be fair, it according to some staff “ It didn’t used to be like this”
Stayed 3 nights in suite, with old stained furniture and torn window screens, dirty windows.. Asked to see another room but was no better. Could not make other arrangements. Would not stay again. Non guests were camping out in the parking lot and using breakfast room and facilities, apparently with permission by some of the staff.