I've tried to review this hotel twice now, and neither one has been published. I'll try again. Check-In: Efficient, but the front desk was often empty. We watched several guests wait in the lobby for long periods of time before being helped. An unhoused woman sat at a table for an extended period of time one day, which was nice due to the snowstorm outside, but her profanity filled rants were tough for nearby children to hear. Breakfast/Dining: Fine although no breakfast meats provided except those in pre-made, stale sandwiches. Yogurt machine was broken. Plenty of seating. There are really no restaurants in the area except for one in a nearby hotel. We used GrubHub. Shopping: Small area with food, water, treats, etc. The water was double the price that the closest gas station charged for the exact same product. Decent variety that we chose to purchase due to events being cancelled due to snowstorm. The self-check out said the transactions weren't being processed, so we charged some water bottles to our room. When we got home, we found our room and our credit card had both been charged. Pool/Fitness/Laundry: Pool was clean. Hot tub was not. Fitness area was good. Laundry was $3 per wash and per dry. Clean and efficient area. Room: Full kitchen, although no paper towels for the entire five-day stay. One spoon. Two 1/4-rolls of toilet paper were on the holder when we arrived. We had to ask the front desk for another roll (five days and three people staying in the room during a snowstorm). No towel racks whatsoever (or hooks on back of door), so towels had to be hung on the coat hooks in the bedroom. One hook is outside of the shower, but that is needed for the towel of whoever is in the shower. Not a fan of glass shower doors when sharing a bathroom, but that's fine. No soap in the shower dispenser for the entirety of our stay, despite asking housekeeping twice. Speaking of, rooms are supposed to be serviced every other day. Ours was serviced on a Tuesday morning (checked in Monday night) and not again while we were there even though we made a point to be out of the room by 9 am every day. We checked out on Saturday morning - no housekeeping between Tuesday morning and Saturday check out even though we saw them in the hallway every day and specifically asked for our room to be serviced (sadly, they missed out on a large tip waiting for them every day). No fresh towels the whole time we were there. Two washcloths for three people for an entire week despite asking housekeeping for more. One make-up wipe for three people for five days - provided at arrival and never replaced. 1.5 rolls of toilet paper over five days. No paper towels. One spoon. Parking lot: Parking is free, but when the area got approximately 10 inches of snow, the parking lot was never plowed. We did not have to provide any vehicle information when we checked in, so apparently anyone could park in this lot. Cleanliness: The floor around the pull-out bed and the king bed
The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.
While this is an older property, like many Hilton Garden Inn properties near airports, it is being updated and modernized. Still a work in progress, but I was impressed with the renovated bathroom and some of the updated decorations. The room was clean, and everything was in good working order. Wi-fi was reliable and fast. The fitness center while clean, is kind of dated and needs new equipment. The staff was friendly and efficient, and the airport shuttle was reliable and very convenient. There are many choices near the Colorado Springs Airport, but this Hilton Garden Inn Colorado Springs Airport is a solid choice for its comfort and convenience.
I had the opportunity to stay in this facility for over two week while searching for a new house after moving to the area. The staff and management here at this hotel are exceptional! It is a great facility, with a team that goes above and beyond to make your stay great. I will be using it in the future for guests, and business colleagues.
Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.
I don't know. They seemed friendly enough. Lovely room. Hot and cold front desk. Fine at check in but I arrived after check in started. I was there two nights. Maid service didn't show after night one. I made sure the do not disturb sign wasn't on the door. I was gone from 730 until 430 pm. They had 9 hours to clean my room. But no, I got back and nothing had been touched. They had to call someone and housekeeping had left for the day. So I sat on the floor outside my door waiting. Breakfast the second day had week old bagels that were hard as a rock and dried out bread. The front desk the morning I left, which was the overnight shift, was wonderful. Friendly and energetic which I was not! The rooms are a long ways away from the front desk.
This understated hotel was an excellent choice when needed while waiting for vacancy at my work retreat hotel. The shuttle service from airport was a short wait, worth it for the tips on the area from the driver. All staff I encountered were friendly and helpful. The pool and jacuzzi were nice amenities as well. The room was spacious and the bathroom counter was a treat for the female traveler. The bed allowed me the best sleep I have had while on travel in a long time, truly! I recommend this hotel. The basics are delivered spectacularly.
So we check in. The “balcony” looked out into the 2nd floor entry doors. No view at all. The bathroom had a dim light circling the mirror and that was the only light. The bathroom had only one towel. We called for an extra and when delivered there were 3 others on a shelf in the closet. The small extra sink outside the bathroom had no light over it. I was told that lots of things were that way (towels in closet ) because it was an “accessible” room. Seriously? We also received breakfast tickets at check in. However we found out we had to make breakfast reservations . And then we got to our dining room in the evening “they were ready to close “ We’d made on line reservations yesterday and apparently today was the first day of new hours which had not been transferred t on line yet. The staff left did seat and serve us and were very nice . There are golf carts that can take you from one building to another for dinner etc because everything is so spread out There was never one readily available. The people who drove us were staff from other departments, not transportation. Where were they? No “ manager was on duty that evening when we requested to speak to one. All in all a stay that gave me a headache. Found out as we were checking out that ownership is in the process of transferring to the Hyatt in a day or two and everything is “changing”. One can only hope so. To be fair, it according to some staff “ It didn’t used to be like this”