- The room has multiple stains and discolorations on that white sheets combined with a smell on the sheets and pillows that indicated they were not washed.
- The towel rack back fell off the wall immediately.
- The room itself had an off door and smell of smoke that had been attempted to be cleaned up with deodorizers.
- The TV unit also did not work.
This was all notice immediately when checking in and I returned to the desk to request a refund. A second room was showed which was also dirty, had stains and hair on the sheets and overall was not acceptable. When we got back to the desk they said they couldn't issue an immediate refund and I would have to request one through *******. I asked if I could reenter the room I paid for in order to take pictures for the refund request and the front desk called their manager and ultimately said no, but they could reverse the check-in in their system to make it seem like I never checked. When I said that isn't helpful and politely insisted I be able to take pictures of the room, the manager on the phone instructed the front desk to order me to leave and to call the cops if I did not.
翻譯