科隆的熱門4星級飯店

I booked this hotel for one night as it was very close to cruise port and just needed a night before joining cruise - I booked over one month prior and PAID IN ADVANCE - I received an email verifying payment and stating the room was ‘fully guaranteed’ - After traveling that day for over 12 hours, upon arrival we were told there was an electrical problem and they would relocate my husband and me to another hotel…. They just needed some time to locate the new accommodation…. Now….. If there was a known problem why would they not have already made arrangements??? The two females kept smirking and giving each other the side-eye so something just seemed ‘off’- I produced confirmation of payment and said I would let company I arranged reservations with know about the problem and they then quickly ‘found’ a room at the hotel where I booked…. The young man who brought up our luggage was accommodating as was wait staff at restaurant where food was good - bar staff seemed put out when we ordered ‘two Chardonnays’ and then said she couldn’t make a martini so we didn’t stick around - My husband was so uncomfortable he barricaded the door with suitcases and chair while we slept- We are in our sixties and have traveled quite a bit but I must say this rates as one of our most unpleasant stays -

This hotel is in need of maintenance. Lots of mold in the bathrooms, floors dirty, curtains not functional. The rates vary depending on who you are, where you're from and who's at the reception desk. You're pretty much forced to include the buffet in your rate. And if you refuse to add the $15.00 buffet, you're not allowed / given the option to even purchase a cup of coffee. It's either the $15.00 + tax buffett to get a cup of coffee or nothing. Towels are a commodity . If you ask for an extra towel you are told one for one. No in room coffee, no complimentary coffee. The staff seem a bit condecending. The pool ......I wouldn't dip my toe in it. Lunch is the same , buffet or go home. However; dinner is a la carte. I would not recommend this hotel to anyone.