住宿方回覆: Hi Tangduierguaiguai,It's with great pleasure that we respond to this feedback as we always expect our guests to leave our property with maximum satisfaction!We are pleased to hear that your stay with us was enjoyable! Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
訪客用戶
特大床房
入住於 2024 年 12 月
獨自出遊
1 則評論
1.7/5
發布於 2025 年 2 月 3 日
這次住Ramanda Inn 非常不滿意。
我28號零晨入住,第一個晚上,那房間味道難受,根本睡不着。另外由於行程有變,於是我當天晚上在trip.com 申請提早check out, 然後系統說等酒店回覆。
第二天早上,我一個當地的朋友和酒店了解是否可以提早check out, 酒店的人說不是酒店的問題,是另外有一個agent, 那agent 不容許並需要罰款。
我又問trip.com, 你們再說是酒店不容許,可以直接找酒店,來來回回我花了好多時間。
最令人失望的是酒店亂講堆切故事,推到什麼agent
不勇於面對現實。
後來,我說trip.com 說是酒店不容許,他們最後才說因為客人訂房間的時候已經知道不能退,所以一定不會配合客人行程有變的原因。
最後沒辦法唯有換房間,換了後,之後周五、六,日每晚都很嘈,原來酒店附近有night club,音樂太嘈,根本沒辦法睡。總結一句,不能住這酒店,而且我更被蚊子叮了。
This hotel is not helpful and supportive, making up all the fake stories, next is night club snd parties all night over weekend, never, never come to this hotel again 😡
住宿方回覆: Dear Sir / Madam,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the experiences you encountered during your stay. Unfortunately, your reservation was confirmed through a third party local agent and we are unable to do any changes without their correspondence. We also have raised your concern over the noise disturbance towards the senior management. Once again, we apologize for the inconveniences you faced during your stay, and we appreciate your understanding as we work to improve. If you are willing, we would truly appreciate another opportunity to provide you with a better stay!
Jianghuabc
特大床房 禁菸
入住於 2024 年 10 月
商務出差
24 則評論
4.0/5
很好
發布於 2024 年 11 月 25 日
早餐單調,每天的樣式基本固定5天沒怎麼換
住宿方回覆: Hi Jianghua, We are happy to hear that you enjoyed the stay with us. Thank you for sharing your constructive feedback with us. We've forwarded this feedback with our chef. We shall do necessary changes to offer an improvised experience during your next visit.
きれいな豚
標準雙床房
入住於 2024 年 9 月
獨自出遊
26 則評論
5.0/5
超棒
發布於 2024 年 10 月 18 日
棒極了,房間很大很乾淨,位置交通便利,還提供吸菸房,性價比超高。
住宿方回覆: Dear Sir / Madam, We are pleased to hear that you enjoyed the stay with us. Ramada by Wyndham Colombo team always expect our guests to have a memorable stay. Thank you for taking the time to share your feedback with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
住宿方回覆: Dear Sir / Madam. It's with great pleasure that we respond to this feedback as we always expect our guests to leave our property with maximum satisfaction!We are pleased to hear that you enjoyed our large comfortable room & the friendly, hospitable staff! Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
住宿方回覆: Dear Nishui,Firstly, thank you for taking a moment to bring your concern to our notice. Whilst extending our apologies for the unpleasant experience you had, we're grateful for this feedback which would help us address certain shortcomings.We understand the importance of a peaceful & pleasant environment and constantly strive to provide that to our valued patrons. Regrettably, it appears that we have fallen short in that aspect due to a disturbance caused by the nightclub next door. Please note that your feedback is of utmost importance to us and we take immediate action in order to minimize such unpleasant incidents in the future. If there is anything else we can assist you with, please do not hesitate to let us know. We appreciate your understanding and hope you give us another opportunity to better serve you.
訪客用戶
特大床房 禁菸
入住於 2024 年 8 月
商務出差
12 則評論
5.0/5
超棒
發布於 2024 年 9 月 3 日
早餐品種豐富,出口走400多米就可以看到海灘。交通方便
住宿方回覆: Dear Sir, We are pleased to hear that you enjoyed the stay with us. Ramada by Wyndham Colombo team always expect our guests to have a memorable stay. We are pleased to hear the at you enjoyed the centralized location of Ramada Colombo.Thank you for taking the time to share your feedback with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
住宿方回覆: Dear Sir / Madam, We are so happy to hear you had such a wonderful experience! It sounds like our hotel staff did a fantastic job exceeding your expectations. We appreciate your kind feedback, and we hope to welcome you back again soon!
Liwoyuanyidian
兩張雙人床房
入住於 2024 年 9 月
商務出差
9 則評論
5.0/5
超棒
發布於 2024 年 12 月 23 日
距離工作的地方很近 酒店的員工都非常熱情
住宿方回覆: Hi Liwoyuanyidian, It's with great pleasure that we respond to this feedback as we always expect our guests to leave our property with maximum satisfaction!We are pleased to hear that your stay with us was enjoyable! Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
zhang
特大床房 禁菸
入住於 2024 年 12 月
商務出差
10 則評論
5.0/5
超棒
發布於 2025 年 1 月 13 日
這個酒店值得去,價格也比較實惠
住宿方回覆: Hi Zhang, We are pleased to hear that you enjoyed the stay with us. Ramada by Wyndham Colombo team always expect our guests to have a memorable stay. Thank you for taking the time to share your feedback with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
訪客用戶
特大床房
入住於 2025 年 1 月
商務出差
18 則評論
3.5/5
發布於 2025 年 2 月 10 日
酒店太老了,早餐簡單
住宿方回覆: Dear Sir / Madam, We respond to this feedback as we always expect our guests to leave our property with maximum satisfaction!We’re immensely grateful for bringing the shortcomings to our attention. These points have been discussed and the relevant Department Heads have been alerted to take necessary action. Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
匿名用戶
標準雙床房
入住於 2024 年 3 月
其他
5 則評論
1.0/5
發布於 2024 年 4 月 29 日
浴巾打開裏面有大便,實在太噁心了都不想拍照,自行腦補吧
住宿方回覆: Dear Sir / Madam, Thank you for sharing your feedback with us. However, we've not recorded any such instance at our end as of today. Wonder you made a contact with the manager on duty at the hotel immediately. We welcome constructive feedback. Please reach out to our GM.Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!
訪客用戶
特大床房
入住於 2024 年 10 月
商務出差
9 則評論
5.0/5
超棒
發布於 2024 年 11 月 23 日
設備齊全,服務周到熱情。
住宿方回覆: Dear Madam / Sir,It's with great pleasure that we respond to this feedback as we always expect our guests to leave our property with maximum satisfaction!We are pleased to hear that your stay with us was enjoyable and you loved the large specious room! Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you!