薩普阿克德公寓

Was für ein Start! Dank Trip.com-Rabatt konnten wir ein super ausgestattetes Apartment für 5 Personen im Supun Arcade Residency buchen – perfekt für entspannte erste Tage in Sri Lanka. Das Apartment hatte wirklich alles, was das Reiseherz begehrt: eigene Küche, großer Wasserkanister, Kühlschrank, Waschmaschine ! Das Frühstücksbuffet war lecker, das Personal durchweg herzlich und hilfsbereit. Obendrauf (im wahrsten Sinne): ein Rooftop-Pool mit genialer Aussicht und ein schönes Restaurant mit richtig gutem Essen. Wir hatten eine großartige Zeit und können’s nur weiterempfehlen!

I was stay there for 4 nights and spend over 2000USD ( including Supun Resturant and Supun mall at same building). Last day my 3 years old kid playing with pen and draw at book and she also stain some on bed, so they ask me for penalty, I said ok I will ready to pay cleaning money but they say they want new bedsheet money penalty and it’s 9000 LKR !!!!! Then I said ok I will pay 9000 LKR you buy new bedsheet and give me old one then they didn’t agree n told me to talk with operation manager. And operation manager say then can’t give me old stoned bedsheet but he ask me to pay 4500 LKR. And I pay 4500 and solved this matter . At all of this time there behavior isn’t so comportable for a guest.

我們住了 3 晚，酒店很糟糕，到處都是蟑螂，我們不得不住 1 晚，換到另一家酒店，剩下的 2 晚沒有退款。

Great location n good facilities. The apartments r clean n quiet comfortable. Awesome rooftop pool with a fantastic 360 view. Lots of good restaurants nearby. Chk in n chk out is a cumbersome n extremely time consuming. Other than this it’s really a good place to stay

So it started with the check in, there were not organised and the rooms were not ready. And i was checking in at 4 pm and as per my booking i was supposed to check in at 2pm. Then once i went to the room it was in a very bad condition, the paint was peeling off the walls and the room like everything was about to fall apart. As i was on a business trip, i left and cane back at night. There were 2 Air conditioner’s, one in the living room and the other in the bedroom. Both were not working and after repeated pleading with the staff i finally gave up and slept in 38 degree celsius heat. Next day they agreed to change my room and gave me another room. While i was gone on my business trip during the day, they trumped up false damage charges and charged me LKR 25,000 for some damage which i was niether shown or any proof given. They had taken a deposit of USD100 in cash at the very beginning and now i know why the insisted on taking cash. The staff was rude and not helpful, the worst experience of mine in srilanka

房間裡的一些枕頭很硬，游泳池很深，但客房服務很好，他們推薦了我們可以去科倫坡的地方，但電視壞了，他們說他們對此無能為力，還有無線網絡非常有限，我想還可以