科隆希爾頓飯店坐落於科隆市中心,優越的地理位置使它成為科隆一個令人嚮往的住宿選擇。 飯店距離科隆火車總站僅有200m。在該地區觀光很容易,St. Maria Himmelfahrt、Roman Catholic Archdiocese of Cologne和Denkmal für die Gestapo-Opfer都在飯店附近。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備、房內保險箱和空調。有飲水需求的旅客,飯店還為您提供了電熱水壺和瓶裝水。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。閒暇時間在飯店的咖啡廳喝上一杯,必定是您休憩放鬆的好選擇。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Mercato Deluxe(義大利菜)品嚐下一流的推薦美食ESPRESSO MACCHIATO,Cafe Relchard(德國菜)和Al Salam(中東料理)是另外兩處不錯之選。房客既能在 健身室揮灑汗水,也可以在按摩室放鬆身心。飯店配置有會議廳,定能滿足您商務活動方面的需求。飯店會為旅客提供便捷的禮賓服務。
科隆展會/道依茨車站位於距離該飯店大約200m的地方。著名的景點科隆三角大樓、Kleinbahn im Rheinpark和霍亨索倫橋均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備、房內保險箱和空調,滿足您入住需求的同時又能增添家的溫馨感。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。酒吧給旅客提供了一個舒適的環境,可供休憩。飯店的健身設施有室內泳池。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客用戶Great location. Clean and tidy room- worth the price.
However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass.
Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile.
Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here.
Sasha: There are no bookings till 3.
Me: I know. That's fine. I can just wait in the waiting area. *smile*
Sasha: This is not a waiting place, THIS IS A HOTEL.
Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then?
Sasha: it's for guests.
Me: what am I then?
Sasha: you're only a guest from 3pm.
* I was dumbfounded at this point. Is he actually being serious right now*
Sasha: I'm alone here, I have to go up and down. I can't let you wait inside.
Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C*
*Sasha shrugs and closes the door*
Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly.
Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave.
Me: the only reason I'm leaving is because I'm not happy with your customer service!
*Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.*
Me: You don't get to speak to me that way. No one does.
*pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting.
A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat.
The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first.
Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached).
Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this.
匿匿名用戶Check in was easy, its a nice hotel right in the town and a walking distantie from the train station. The service was good but did not expect the wellness centrum to be alocated at a different building but still was nice to have use the faciliteiten.