Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko
不論是商務還是休閒旅客,科隆凱悅飯店都能讓您的科隆之行變得更加美好而難忘。飯店地理位置優越,駕車至科隆展會/道依茨車站僅需400m 。旅客們會發現Rheinpromenade、Kölner Messeturm和Equestrian Statue of Kaiser Wilhelm I距離飯店都不遠。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。除此之外,配備有24小時熱水的浴室是您消除一天疲勞的好地方。酒吧旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,飯店可提供客房服務。除了這些飯店內提供的餐飲服務,離飯店不遠處Mercato Deluxe(義大利菜)供應的ESPRESSO MACCHIATO和Cafe Relchard(德國菜)、Al Salam(中東料理)的美食,也是來這座城市出行不容錯過的美味之選。房客既能在 健身室揮灑汗水,也可以在按摩室放鬆身心。飯店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。工作人員可根據旅客需要安排接機服務。
科隆展會/道依茨車站位於距離該飯店大約200m的地方。著名的景點科隆三角大樓、Kleinbahn im Rheinpark和霍亨索倫橋均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備、房內保險箱和空調,滿足您入住需求的同時又能增添家的溫馨感。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。酒吧給旅客提供了一個舒適的環境,可供休憩。飯店的健身設施有室內泳池。24小時開放的櫃檯服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
We had 5 rooms during Orgatec Exhibition. Hotel was new, employees were kind, breakfast was good and in general it was a clean hotel. It is not in city center but really easy to reach Rudofplatz or Heumarkt with 2 Tram Lines and it takes only 5 stops. Also there were some restaurant and supermarkets around for our needs. Therefore we enjoyed our stay in hotel. Only thing which was negative, you need to inform reception each morning for cleaning rooms. Otherwise it was not cleaned. (we are not informed about this during check-in so we learned that after first day) Despite we informed that for each day, second day of our stay 2/5 rooms are not cleaned. Except this, it was all well clean
訪訪客Great hotel in a lovely quiet spot. Room was very large and at back of the hotel looking out to park/railway line. Fridge, room safe and air-con all made our stay more comfortable. We didn't eat in the hotel but did use the bar (thank you for the drinks vouchers for each day we declined the room/towels being refreshed/cleaned) and there were plenty drink options in a lovely setting. We used the kiosk shop next door on our last morning for a quick coffee/juice/toastie/pastry as we had an early start. We arrived and left from Köln Hbf and found travel to and from the hotel easy using either Christoph Str stop or Hansaring Station. It was a lovely location, and we also used the restaurants close-by 2 nights. Staff were very helpful and friendly, including storing our luggage on arrival and giving us a larger room than booked. Would definitely stay here again if visiting Cologne.
Η τοποθεσία πολύ καλή,κοντά σε όλα.Το δωμάτιο τίμιο και μοντέρνο.Αυτά που δεν μου άρεσαν είναι η καθυστέρηση εξυπηρέτησης προφανώς έλλειψη προσωπικού.Το πάρκινγκ στον δρόμο είναι επίσης ένα πρόβλημα!Με λίγα περισσότερα χρήματα έχεις πιο καλές επιλογές!
訪訪客用戶The reception and service were fine. I could tell they spent a lot of time designing a very nice reception and welcome area and I am sure the restaurant is very good. However, I was a bit disappointed with the overall design of the room and the size especially for the price I paid. You go from a “boutique exterior” to an average to okay hotel room. The shower was close to matching the front end of the hotel but the bedroom space, window, noise, TV as well as light design were pretty avg. I had an okay stay but wasn’t that comfortable.
I am grateful to have been put next to the elevator since I was leaving in the middle the night for the airport but I wished the room offered more for the price requested per night I am sorry to say.
訪訪客I stayed for 2 nights on a trip through Europe. The hotel is centrally located, just a few minutes walk from the beautiful Cologne Cathedral. What I liked: The great location. The friendly staff. Exceptionally clean. Great Breakfast with lots on offer. Easily accessible. The bed was comfortable. What I didn’t like: The room I was given was tiny with no window. It was so so hot and sadly that affected my sleep. The room had air conditioning but it didn’t work and just circulated hot air. However, the kind man on reception offered me another room, but I was already settled and for such a short stay didn’t want to pack everything up again. Regardless of that, I’d be happy to stay here again and the price I paid was incredibly reasonable, being so close to the centre of the city.