若想要遊覽科隆,諾伊馬克特A & O 科隆飯店和旅館(A&O Koln Neumarkt Hotels and Hostels)將會是一個不錯的的住宿之選。從飯店出發,至克隆中央火車站僅有2km遠。附近很多景點,包括米洛維奇劇院、Basilika St. Aposteln和柯特·珂勒惠支博物館都離飯店不遠。
可以去飯店酒吧,舒適的環境,可供您休憩放鬆。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的壽司王(日本料理)、Gaststatte Lederer(西餐)和Brauhaus Früh Am Dom(西餐)不妨可以試試。
飯店休閒區提供了各類設施,您可以在這裡舒緩身心壓力。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
旅客若想住在科隆的科隆市中心,那麼科隆中央阿德飯店將會是一個便捷的選擇。著名的景點Denkmal fur die Opfer der NS-Militarjustiz、4711香水博物館和Karsten Greve均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,衣櫃/衣櫥在滿足您入住需求的同時又能增添家的溫馨感。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。多國語言工作人員的服務,將為您消除在異國的語言障礙。
訪訪客用戶Great location. Clean and tidy room- worth the price.
However, had the most astonishing experience in my life with a male receptionist called Sahsa Grass.
Room check in time 15:00. I arrive around 14:20 (I'm yet to have a say in the DB schedule). The front door was closed. Ring the bell. A man opens the door and looks at me like ”wth do you want?”. No hello, no welcome and no smile.
Me: *smile brightly to compensate for his unenthusiastic welcome* Hi, I have a booking here.
Sasha: There are no bookings till 3.
Me: I know. That's fine. I can just wait in the waiting area. *smile*
Sasha: This is not a waiting place, THIS IS A HOTEL.
Me: Hotels have waiting areas (lobbies). *pointing at the lobby* what is that for then?
Sasha: it's for guests.
Me: what am I then?
Sasha: you're only a guest from 3pm.
* I was dumbfounded at this point. Is he actually being serious right now*
Sasha: I'm alone here, I have to go up and down. I can't let you wait inside.
Me: *dump my luggage on the landing infront of the door* I'll stay here then. *NB temperature outside over 35°C*
*Sasha shrugs and closes the door*
Around 5- 10 minutes later I ring the bell again and ask for a refund. There was absolutely no way I could stay in a place where I was treated this poorly.
Sasha: it's not possible. You are free to go anywhere, no one's stopping you. But no refund since it is your decision to leave.
Me: the only reason I'm leaving is because I'm not happy with your customer service!
*Sasha repeats some of the things he said previously. And raises his voice. I raise mine above his.*
Me: You don't get to speak to me that way. No one does.
*pull out my phone to record this incident. Tries to shut the door on my face. I keep my foot. He still pushes it against me- thus, officially physically assaulting.
A few minutes later another guest enters the hotel. I tell him what had just happened. He is shocked. Asks me to come in and speaks to Sasha on my behalf. Sasha repeats the same. The guest lets me wait in his room- note, I was parched and visibly drenched in sweat in the heat.
The next receptionist Jasmine takes over shortly afterwards calls in to inform my room is ready at around 2:45. She was profusely apologetic for her colleague's behaviour and escalates to the owner. NOTE: SASHA WAS ACTING LIKE THE OWNER but the owner is a lovely gentleman of Chinese ethnic origins. He comes down the following morning and profusely apologises for my experience. Offers a full refund, free breakfast and a bag of brownies. I only accepted the latter as not to hurt his feelings and tell him it's my dignity that was injured (these things can't compensate for that). He says Sasha has previous experience as a receptionist and he's surprised by his behaviour. If this were to recur he would be sacked. But now looking at previou reviews looks like I'm not the first.
Don't let this put you off though. I would have given a 5 out of 5 (exceeded my expectations for the price) if not for Sasha Grass (photo attached).
Leaving this note as no guest deserves a holiday ruined and no employer deserves a business ruined because of a sorry excuse of a man like this.
匿匿名用戶Check in was easy, its a nice hotel right in the town and a walking distantie from the train station. The service was good but did not expect the wellness centrum to be alocated at a different building but still was nice to have use the faciliteiten.