We were there for a shell collecting tour on the 10,000 Islands. We stayed at the property before and it was amazing. This year, ******* was supposed to have booked us an Ocean front suite, top 2 floors. We had 2nd floor, no Ocean view at $1,250 per night. I was slightly frustrated!! It was also cold!! The restaurant was too cold to eat in. When it is 58 degrees outside, you need to turn on the heat.. nobody wants to be cold at a Beach front resort. Also the hallways were freezing as well. This is what happens when the management isn’t paying attention. Lots of older Ladies in coats!! Locally we checked out a day early and got 2 nights credited back to our account, so kudos to ******* for doing that.. Next year we will book directly with Hilton
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