I have to say it's very very disappointing during the latest stay at Mariott Atlanta Airport Gateway. My wife stayed through 13-15Oct. She placed her jade bracelet on bedside table and forgot to carry with her to dinner for several hours on 14Oct late afternoon. The jade bracelet was never found again after that. Hotel gave a plain answer to her inquiry simply saying it could not be found, although it certainly could do some investigation on room access or CCTV record. Besides the financial loss, it's a priceless gift from old parents. The result, security concern, and the hotel's reaction are so so disappointing.
翻譯
訪客用戶
2023 年 8 月 29 日
Tried to check in at 11 pm, no rooms even with prepaid booking, told to wait, hour later given a room that was occupied! Back to reception, lots of angry people, no management, felt very sorry for the sole receptionist, eventually had a conference room with pull down bed given to me. Will avoid.