How delightful to be given an upgrade to a suite. Having checked in it was off for an evening with many old friends. On returning sometime after 10.30 we thought ordering from the late night room service menu would be a good idea. The gentleman who answered the phone went off to check with the kitchen as to which options were available, a curious event in itself. On calling us back we were told that not a single food option was available other than some cheese for sandwiches which ”wouldn't come up nice” whatever that may mean. We were offered the choice of buying packets of crisps from the bar or ordering food elsewhere that they would accept at reception for us to collect. What an absolute joke, amateur hour hospitality at it's appalling worst and at a premium price point too. Whether the fault lies with poor recruitment, training, supervision, management or all four is a question that needs answering before anybody reading this review considers staying in this venue. So now it's morning, the temperature in our room is unpleasantly cool. No problem, we turn on the heat pump. It's great at moving air but no heat is to be had, it's cold in here and now we're both sick of the place and just want to leave. The instructions for the heating are badly photocopied and somebody has used the paper to make notes on but nobody has spotted that either. Its nice and warm in the rest of the suite though so we prepare for the day in there. Mustn't forget that we've already struggled twice this morning with the toilet that flushes continuously until you push the buttons in the special way that stops it. The staff told us to do this last night. Ok if you know you have this problem why not do something about it and repair or replace the worn or faulty parts? I've genuinely enjoyed much better standards in the humble Travelodge. Greyfriars from where I sit right is just a poor joke. Breakfast was good, our suite was beautiful, in fact the whole hotel is beautiful. But when you go to bed hungry and wake up cold these things lose their charm
英國最古老的城鎮現在擁有新一代的酒店,Premier Inn Colchester Town Center酒店每間卧室都有無與倫比的40英寸平面電視,配有大型淋浴頭明亮的現代化浴室,全新的助眠特大號Hypnos床。 沉浸在科爾切斯特城堡和科爾切斯特自然歷史博物館的歷史和自然中。 或者,在鎮上的許多高街體驗時尚的商店和酒吧。 如果您喜歡在更遠的地方冒險,科爾切斯特動物園距離酒店有15分鐘車程,周邊地區有許多美麗的Essex村莊,如艾塞克斯大學的所在地Wivenhoe。
我女兒要來Essex Uni大學參加面試,我陪她一起來的時候住在這裏。接待處的Rachel 和 Arthur人很棒,特別熱心,給我們乘坐出租車和目的地距離方面的建議。我們從車站過來的那段距離,Arthur甚至還通過手機給我們指路。我們在酒吧吃了一些零食,女服務員真的很健談很友好。即便當時那裡已經因為一個party預定了,但是對我們還是招待地很周到。感覺像是在家裡一樣,這多虧了超棒的員工。女兒得到了讀法律和政治本科學位(Law and Politics BA)的offer,我們很可能還會住在這裏的。
75 則評論
3.8/5
每晚起價
NT$2,132
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4.3/5
滿意
匿匿名用戶First thing I noticed was the excellent friendly service at the front counter. This service continued at breakfast the next morning, which was very nice - it was a menu-style breakfast where you order a breakfast you would like. Breakfast with salmon had a small supplement.
The room was mostly okay, although there were some stains on the bedsheet. Inclusion of earplugs was a nice touch as it is on the main road - I happen to like the city noise, but ended up using them to block out the noise of the fan (there is no air conditioning).
The bathroom had nice toiletries although we noticed that the cold tap ran hot for quite a while before it got cold.
Overall the stay was fine, but with lots of hotels available in Colchester it wouldn’t be my first pick to return.
PPeter KavanaghThis hotel is a bus servuce hotel. Most , not i in this catogiry of travelker have money and ability tp nake tge accoubt right.
The bus not cars. Ssy 3 small busses and tge interlink to tge cuty asude on tge main rd. That is money not a car park. Or facikity for. I just bought it is a red carpet to ypur car. It is what it is. A better place with busses.
Cheers
訪訪客用戶Chosen for the price I was very pleasantly surprised at the service from the helpfulness of the receptionist to the breakfast prep guys and the cleanliness of the room. Tricky to find but a jewel of a hotel.