科爾切斯特Swift Avenue Playpark附近住宿

Booked a B&B room for night (as we have 10-15 times before) but was very disappointed. We booked a room (10th May) it was a warm day and on check in was informed they upgraded to a split level room. I have stayed here (room 19) before and was not massively pleased with it. However we accepted checked in went to room and noticed it was very hot put air con on and left card in the room to keep air con on. When we came back to the room the downstairs part was cold ( the thermostat was by the door, and cold) however when going up stairs to bed (in roof eves) it was about 10oC warmer. We gave it a go but was incredibly uncomfortable at about 1.30am I went to reception to ask for a different room to sleep in as the design (thermostat downstairs and room up meant room was always hot). The guy on reception questioned me about the air con if it were on etc. it’s 1.30am I just want a room. He then came up to the room and showed me room 20 the same design and then said it works in there. It’s not the case the air con was not working it’s just the outlet is downstairs makes that nice and cool then switches off (they also limit air con to 19oC) He asked to come into room and as it was cold (where air con thermostat was) he said it was ok. In the end I left it. We did not sleep well at all and when checking out mentioned this. All we got was oh sorry about that. One of the basic things about a room is ability to sleep and you failed here and the failed with your service. We will not be staying here again and will use The George going forward and can’t wait for the Moxy to open up in the town. From someone who has stayed here for 15 times I suggest you book elsewhere

The staff were lovely friendly and helpful. My room was comfortable and peaceful and I had everything I needed it was nice to have a few places next to the front to eat ..the manager was really nice my only bad point is that if you don't drive be prepared for the taxi drivers to completely rip you off I had to phone about 10 cab companies to eventually get a cab to the station 2 mins cost me £22 but that is not the hotels fault

酒店位置很好找，環境也不錯。前台的小哥哥很熱心，當我發現房間打不開後，他第一時間就叫人幫我解決了問題。酒店包的早餐是自助式，能吃到很飽。旁邊就是埃大，距離酒店僅有五分鐘路程，毗鄰國家級的森林公園，空氣清新令人愉悦。

我們住一晚,因爲我們附近有學校聚會,所以我們沒有嘗試餐廳。我們也沒有早餐,所以無法評論。位置很容易找到-剛離開A12。工作人員非常樂於助人,友好。房間很乾淨,牀也很舒服。停車方便。正是我們所需要的。

Chosen for the price I was very pleasantly surprised at the service from the helpfulness of the receptionist to the breakfast prep guys and the cleanliness of the room. Tricky to find but a jewel of a hotel.

Great time at the hotel, everyone is friendly and accomadating. We had a number of great experiences in the dining area and received great service, in particular Lucy, who was incredibly friendly and very helpful. Thank you for making our anniversary so lovely.

非常別緻的酒店,房間設計精美,浴室超級智能,洗漱用品質量好。早餐時選擇很棒,所有食物質量都很好。工作人員非常樂於助人。我們有藍色徽章,當所有殘疾人空間都被非殘疾人客人填充時,他們爲我們找到了一個空間。方便的位置,河邊的外部空間也不錯。樓下的休閒區令人愉快,所有客人似乎都玩得很開心。我們認爲這是很好的價值。

I would like to give 5 stars to the catering team and especially to Steven and Shannon who went out of their way to accommodate my food allergy. The chef and kitchen staff were tremendous too. Tremendously kind and thoughtful. Overall, the hotel staff were welcoming , helpful and professional. Rooms were comfortable and very clean.