Having checked in and headed to the bar. We were sat in the beautiful gardens enjoying our drink, only to be told the gardens would now be closed to the public due to a high school prom.
We were moved round to the restaurant patio in the shade, within 20 mins we were then told that no members of the public were allowed outside at all during the prom. And promptly moved indoors.
Feel we should of been made aware at booking or at least check in that the facilities would not be available to us.
Given a free drink for the inconvenience but staff very uninterested and blamed last minute risk assessments.
Laughable considering when we left the restaurant we had to walk through the prom to our room. Dodging all the students having photo shoots in various parts of the hotel.
Very disappointing.
翻譯