斑馬汽車旅館

Good for an overnight stop This hotel is ideal if needing somewhere to crash overnight whilst travelling the Pacific Highway. Staff were very friendly and check in was quick and efficient. Parking on site was free and easy to get a spot. The rooms are basic and could do with a refresh. Some of the furniture was scruffy and in places unclean. The fridge was also not clean. Saying that, the bed was comfy and I slept well. Again, perfectly fine for an overnight stop on the road but wouldn’t stay here any longer.

A shocker! I have stayed in many places and never been treated as I was arriving to check in. I booked a king room. I waited 5-10 minutes at check in desk and asked what was the problem. The girl said cannot seem to find your booking and went and got another girl who seemed more experienced. She said we will just add you in as booking as not there as can take a while when booked through a third party. Was given a key and found my room was not a king room. I went back to reception and was told by the original girl who seemed fairly new that they didn’t have a king but they had not told me that at time of giving me the key. I said what can they do and the more experienced girl gave the other girl a room key to give me and I said so how did you suddenly find a king room and she said it was for someone that had not checked in yet. She said you have what you want in a agro way. I said why are you being so rude to me and so angry. She raced from around the back of the desk swearing saying she was sick of this and the more experienced girl ran after her and left me standing there! I told the experienced girl when she came back that the other girl was not suitable to be on the front desk welcoming people. I would never recommend this hotel. If I was the owner I would seriously be looking at the staff greeting people to their hotel. Some sort of uniform would look smarter and create a better impression.

Serrvice was excelleebt. We ufortunrstely wwwweere delayed due to a roosd sccident ahead of us. The service team were very accomodatinng and mmzde alternate arrangements for us to be sble to pick up the keys. The room was well appointed lovely decorr snd very clean. The bed was very comfrtablle.

In general the property was ok , clean and serviceable. The position of the A/C was poorly thought out as the cupboard under it kept shutting the vent .the kettle lid was broken and the drain in the shower was slow to drain , the bathroom sink was cracked and the conditioner dispenser was empty. The pool area was clean and the staff were welcoming and friendly . I booked pet friendly and was put on the second floor which is probably a little inconvenient walking down the stairs to toilet the pup .