萊克傑克遜克盧特萬豪TownePlace飯店(Towneplace Suites by Marriott Lake Jackson Clute)

My stay at this property is always great! The only issue I have that I didn’t like is with one of the hotel clerks. I am a member with Marriott. And the clerk (Joy) gave me issues about let checkout that another clerk had already approved. She’s the only one that gives me any problems. Everyone else is great

Everything was great the staff was great breakfast was great cleanness was greaf

Easy checkin, staff was friendly. first room was damp and smelled. Second room was as super comfy and nice King suite. Staff fixed issue quickly and got a great nights sleep!! Nice place if stopping or here for a few nights. Lil older but felt safe and slept well

At 3PM on 10/20/23 I arrived for check-in. The desk attendent said the room was not cleaned yet and could not give me an ETA as to when the room would be ready. I inquired if there were any other rooms ready? She said all lesser rooms were booked and no other rooms had been cleaned yet. She further informed me 'her cleaning staff' had not been able to complete cleaning by 3pm and she would not be able to give an estimate when they would be finished. I then had to cancel my reservation and I went to another hotel close by an secured a room. I was not confrontational or upset with her, but her attitude was not accomodating at all. Very Poor Front Desk Customer Service. Not professional at all.

It is not quiet. You can hear upstairs neighbors walking and talking. This is especially irritating at 2:00 am.

They gave us a room they were not supposed to be renting. The a/c did not work and made horrible clunking sounds when it was on. The bed was concave and lumpy. There was supposed to be - hit breakfast, but we’re out of sausage, scrambled eggs, orange juice and breads every day. There was only apples and no bananas or oranges in their designated baskets. We stayed 4 nights. Only “hot” was waffles. We asked to stay a few hours longer because of this. They agreed, then backed out of it. And the general manager was terribly rude to us and said “you think this is rude? I can show you rude! This is NOT me being rude. But I will get that way” And we were not being argumentative in the least. Terrible service. Wouldn’t let us change rooms til the last night and it was a much cheaper room

Service was great. Jori at the front desk was super helpful. How original room the TV was not working, she immediately moved us and was very apologetic. The rest of our stay was quiet and the room was very clean. Will stay again.

We rented a two-queen-bed room. The internet was down and when I complained they said they had no other rooms available but I don't think that was true because it was still early. Also, the room's air conditioner was broken. I waited about 2 hours before complaining to give it time to cool down since it was turning on but it never got cold. The manager gave us another room, but it was a King bedroom and the air conditioner was broken in the living room, where my daughter had to sleep on a sleeper sofa. The manager said she was going to come up and bring us a fan and never did so I went down and she said the room where the fan was at was locked so the lady coming to relieve her would bring one from her house and bring it up to us. So weird. She never did. When I checked out, I asked the manager what happened to the fan she turned around and said its right there you never came to get it and the other manager had gotten busy because there was a fight that night. She said she discounted my room from the cost of the double queen to the king. We have stayed at many hotels this was by far the weirdest experience. Never again.

Everything is great ! Just the neighbor, Motel 6, doesn’t match the rest of the area - dirty , noisy and unsafe