Elania度假村及水療中心

Our experience at this hotel was good overall, the location is nice, the hotel looked good, and the room was spacious and clean. The breakfast offered a good range of products. Just as a point to be kept in mind for the future to improve customer experience: more attention to detail is needed regarding the amenities in the room, especially since they are presented on the website, in the room description. We noticed that, on the sink in the bathroom, a body lotion container was placed instead of a liquid hand soap container. The shampoo container in the shower was completely empty, while the shower gel container was only half full. The box with cosmetic tissues in the bathroom was almost empty, I only got to use 3-4 tissues. At the same time, the welcome gift and the fruit basket presented on the website for the premium double room that we booked were not offered. If they are no longer offered, they should no longer be part of the room description.