宜必思尚品飯店巴黎克利希市政府店（地鐵13號線）的評論

住宿方回覆: Chère Calessandrac, Merci infiniment pour votre avis formidable ! Nous sommes ravis que notre staff formidable, toujours souriant et disponible, ait rendu votre séjour si agréable chez ibis Styles Paris Mairie de Clichy. Votre enthousiasme pour la disponibilité, la proximité du métro et le confort de vos nuits nous fait chaud au cœur ❤️. Nous avons hâte de vous accueillir de nouveau pour d'autres séjours inoubliables et des nuits paisibles ✨.

住宿方回覆: 親愛的 142mircot，非常感謝您的精彩評論！我們很高興您入住愉快並希望您很快再次光臨。我們的工作人員每天都努力工作，為您提供無可挑剔的歡迎，我們很高興您喜歡早餐（甜味和鹹味）以及隨時為自己提供咖啡、茶和涼茶的可能性。 我們也很高興看到附近的地鐵讓您的旅程變得舒適，特別是在寒冷的巴黎度過了一天後。我們期待您再次光臨宜必思尚品巴黎克利希市政廳酒店，體驗另一個偉大的發現！ ☕ 期待與您相見，宜必思尚品巴黎克利希市政廳酒店團隊

住宿方回覆: 親愛的 Giovanna，非常感謝您分享您的經驗！我們很高興得知，我們的宜必思尚品巴黎克利希市政廳酒店以其整潔的環境、友好的員工和豐盛的早餐給您留下了深刻的印象。 很抱歉，我們為乳糜瀉患者提供的服務還不夠完善，我們一定會考慮您的意見，以改善我們的服務。地理位置優越，靠近地鐵，15 分鐘即可到達市中心，周圍環境寧靜，有餐廳和超市，這些都是我們的優勢，我們很高興您能喜歡。 ️ 我們期待下次來巴黎旅行時光！ 再見，

住宿方回覆: Dear B1405LLRdianed, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the experience you had during your stay and for the delay in addressing your concerns. This does not reflect the level of service we strive to offer our guests. Regarding the power outage, I understand how frustrating and uncomfortable this situation must have been for you, especially during such a special occasion. It’s important to note that this outage affected the entire neighborhood, and the information we received came from the municipal authorities, which unfortunately limited our ability to keep you informed more accurately and in real time. However, I agree that our communication could have been better managed, and I am sorry that this was not the case. I also regret that the breakfast offered in the alternative location did not meet your expectations. Since your stay, we have made changes to improve the variety and quality of the breakfast to better meet our guests' needs. Regarding your request for a partial refund, I apologize for the delay in addressing this matter. I will personally review your emails and ensure that this issue is resolved promptly. You will receive follow-up from me shortly. I understand that this experience has affected your opinion of our hotel, but I hope you will give us the opportunity to make it right. If you choose to stay with us again, I would be happy to offer you a special rate as a gesture of goodwill. Once again, please accept my apologies for the inconveniences you encountered. I hope to resolve this issue to your satisfaction. Best regards,