宜必思尚品巴黎克利希市政府飯店的評論

住宿方回覆: Dear B1405LLRdianed, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the experience you had during your stay and for the delay in addressing your concerns. This does not reflect the level of service we strive to offer our guests. Regarding the power outage, I understand how frustrating and uncomfortable this situation must have been for you, especially during such a special occasion. It’s important to note that this outage affected the entire neighborhood, and the information we received came from the municipal authorities, which unfortunately limited our ability to keep you informed more accurately and in real time. However, I agree that our communication could have been better managed, and I am sorry that this was not the case. I also regret that the breakfast offered in the alternative location did not meet your expectations. Since your stay, we have made changes to improve the variety and quality of the breakfast to better meet our guests' needs. Regarding your request for a partial refund, I apologize for the delay in addressing this matter. I will personally review your emails and ensure that this issue is resolved promptly. You will receive follow-up from me shortly. I understand that this experience has affected your opinion of our hotel, but I hope you will give us the opportunity to make it right. If you choose to stay with us again, I would be happy to offer you a special rate as a gesture of goodwill. Once again, please accept my apologies for the inconveniences you encountered. I hope to resolve this issue to your satisfaction. Best regards,