第9街大都會飯店-傲途格精選

I paid for a certain room and wasn't given it. The staff never informed me my room was given away till I called the front desk after seeing my room. The toilet would keep running non stop.

The restaurant was great and our room was ok. There were some issues though. A major light bulb is out, a glass is used/dirty and no spare tissues which we ran out of. We were here for a show which is very convenient to get to.

The room carpets and furniture seemed worn and needs replacing. The room was clean-ish; inadequate attention to detail.

Our room wasn’t ready for 4 hours after checking in.

Great downtown location close to everything you need! The facility is nice and service was wonderful.

Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.