湖畔克里夫蘭市中心希爾頓逸林飯店及度假村(DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside)

Expensive parking daily rate even if you don’t leave, garage elevator was broken- inconvenient if you have lots of luggage. Garage was also sketchy with no cameras. I was charged $90 for parking and should have been only charged $60.. the electronic window shade was broken in the room. Hallway was very loud at night. The hotel is a nice location though. Big rooms, nice big bathroom. Big tv.

Was near the waterfront and had nice service staff. Hotel was abit old and toilet was abit small. Overall a decent stay

Was a great stay as usual

Very outdated, dirty rooms, not many amenities. Overpriced!! Staff was super amazing though, friendly just not enough staff for when things were needed. First room lights didn’t work, second room hair everywhere bathroom smelled like pee… lamps did not turn on. Parking elevator broken.

The hotel website said they had room service, and they didn't. The hotel website said they had a restaurant, but it is only open for breakfast. I was there for 6 nights. I asked the front desk every day to have my room cleaned. They never cleaned my room until the 5th day! The staff was friendly but that didn't overcome the issues.

Customer service was horrible! Room not stocked with amenities, cream curdled in the coffee and trying to contact the front desk was impossible. For what we paid, we were very disappointed with the service. Shuttle was not explained but we are glad we figured it out because the gentleman that drive us was fantastic and made our stay better