美國長住精選套房飯店 - 克里夫蘭 - 機場(Extended Stay America Select Suites - Cleveland - Airport)

We were just a one night stay. The upper floor Are heat was not working and it. Smelled like cigarettes Smoke. We moved to the first floor and the room was good but it was noisy

It was ok; the room was clean and suitable. The only issue I had was the lack of coffee.

TV remote did not work, staff did replace. No toilet paper in room. Front desk closed, was able to track down a housekeeper whom provided me with two rolls. No staff at front desk from 10 pm to 10 am, no response to attempts at contacting “guest services” per lobby phone. No drop box for room keys, slid keys under the window. No “grab n go” breakfast as noted on ******* site. Would never recommend.

I booked a Friday-Sunday stay. I got in around 7pm Friday and there was no one at the desk. I waited about 10 minutes before someone came for check in. The hallways are loud. You can hear people’s TVs and conversations. The AC/heat in my room wasn’t consistent, it didn’t have a “constant fan” option. THE LIGHTS ARE ON A 15 MINUTE TIMER. They turn off after 15 minutes and there aren’t any lamps!! I was gone 3am Saturday morning to 1am Sunday morning. It is a convenient location to the airport which is why I booked. I got back and my key card didn’t work. I had to call the number because the front desk closes at 10pm. Someone came and made me key cards, the guy on the phone told him the wrong room. He made me the correct keys, but never asked for identification. Anyone could have asked for the keys to my room and they would have been made. Oh and the elevator wasn’t working from the time I got back to when I checked out at 10am. I was on the fourth floor. (:

Room clean not much for amenities family with children running all around hallways congregating around elevator but was quiet after quiet time

This place allows children to run up and down hallways constantly, very difficult to sleep. Was not clean either

It's dirty and I didn't feel safe. We paid for 2 double beds in one room, but when we arrived , the front desk told me they have only one full bed in a room for us. There were three of us so there was no way we would all fit in a only a full size bed.

First arriving to the hotel our rooms TV did not work after we unpacked and put everything away I went to the front desk and instead of switching TVs I had to repack everything and move to a different room upon entering the new room there was no shower curtain so we had to take a shower with no curtain because by this time we did not want to move to a third room they said there was no maintenance till Monday such an easy fix however I don't see why maintenance would be needed then there was no food in the refrigerator and it definitely was not at its cleanest the hallway smell like garbage there was trash and dirty diapers laying around inside the drawers were filthy we found a scale which is used for ***** a pipe which you smoke ********* in. Then management had their family there or friends they were swearing at each other kids were running through the hallways dropping food everywhere definitely was not the experience that I'm used to. And then on top of it the children were tying up the elevator so there was one elevator and they were running on and off all the floors holding it up was not my best experience there I would not recommend it to anybody.