凱藝飯店(Quality Inn Cleveland)

Property is showing its age. Roo was clean and comfortable but the TV didn't work. Phoned front desk and they just said system was not working. Breakfast was good for this level property. Bathroom was very small but nice and clean.

Check in: it took awhile to check in, even though I was helped right away. It was very late at night and she was very nice. When I was done, I moved the car to a parking spot and was asked to come back to the office to swipe the card because she forgot to. The room was clean and warm. I took a shower in the morning and it was not draining at all. So I found myself in a pool of water and I was not about to give my toddler a bath this tub. Front desk offered to send someone but I figured it is easier to finish our drive home and give him a bath there.

The carpet needs to be replaced in room 110! It was really disgusting. Looks like a lot of the hotel has been updated. If that much is being charged for a night’s stay, it should be a pleasant experience.

The lady at night was very rude, couldn’t sleep at all because it was so noisy

This is our 3rd time staying at this location. Friendly staff comfortable beds nice rooms

I didn't like the service at the front desk. Also didn't appreciate finding a roach in the bathroom. Hotel is close to dinning places which is a good thing that's why I'll give them 3 stars.

Coffee was very weak, therefore did not eat the breakfast...had bug in bathroom..could have used another couple of towels...big cockroach outside....

My room was like under cover dirty . Smelled like smoke and dirty clothes and dirty dogs . Stains on the covers and floors . And finger prints on the head boards and tables . A box of hot pockets behind fridge on the floor from the last people there . And they gave me a 0 balance receipt that had no information on the 100 dollar hold that I still have not received.

I was hesitant with the score, but I was pleasantly surprised. The room was clean and spacious, bed comfortable and bathroom cleaner than many more expensive hotels I’ve stayed in. Breakfast was good and plentiful. This is a diamond in the rough.