克萊蒙費朗Puy De Chanturgue附近住宿

易於訪問,很好地坐落在市中心走路。非常歡迎的個人,聽着。

酒店美好，衛生，地理位置優越，風景如畫，遠處能看到大教堂。裏面房間空間較大，人文氣息濃厚，彰顯法式浪漫

Nous avons essayé le nouveau restaurant”bouillon Ravel”, le cadre magnifique, très bobo, laisse supposer une ambiance légère, chaleureuse et authentique. On nous propose un verre au comptoir en attendant notre table. Avec la double porte ouverte sur l'hôtel, on suppose une invitation, un accueil,on tente qques pas pour regarder le cadre de l'hôtel, la porte etant ouverte. Et la réalité est tout autre, l'un des patrons nous glace et nous interpelle tels des voleurs potentiels:”que faites vous? Vous partez dans les etages?vous cherchez une chambre?”. Le charme retombe aussitôt, laissant place à une série de déceptions, tant dans l'attitude que dans l'assiette. Une viande impossible à découper, car pas de couteau adapté, un échange inexistant avec le patron suspicieux, il avait décidé que j'étais un voleur qu'il fallait ignorer. Au moment de payer, par contre on nous propose un tango! Surréaliste... on refuse, qu'à cela ne tienne, on propose à qqu'un d'autre, nous laissant au comptoir attendant la note...

This review is in respect of my customer service experience around the booking rather than the accommodation itself, which I have unfortunately not been able to comment on. Myself and a friend made a booking to stay at Dav Hotel in April 2020 as it was our intention to watch Clermont play a home European Cup rugby match. The hotel contacted me to advise that they were having to close due to the COVID-19 pandemic and therefore my booking would be cancelled. Knowing full well that we were entitled to a full refund, we decided to try to support the business by instead accepting a credit for a future booking. Due to the continued COVID-19 pandemic and government restrictions which impacted upon sports stadium attendances in France, it was not until the 2022/23 season that we could use our credit. We therefore contacted the hotel, requesting a credit in February 2023, on a weekend when Clermont were due to host Leicester Tigers in the European Cup rugby. The hotel manager, Florent Bertelli, responded to our request, confirming that the credit was only available for 18 months and that the booking was therefore lost. Having reviewed previous correspondence, we were never advised of the possibility of losing the credit, which did not appear to be date limited. Being regular travellers and having needed to make a number of cancellations during the COVID-19 pandemic we consistently took the view that we would do everything we could do help businesses survive such difficult times by accepting credit vouchers rather than refunds. All other hotels that we have booked over the last couple of years have been flexible and accommodating, and appear to put the customer experience above the bottom line profit. In this case, we were fully entitled to a refund and we suppose it was our own fault for being so trusting of this business, actually believing that they would appreciate our support rather than stealing our money.

Hotel Le Lion酒店位於Place de Jaude,下面有停車場。位置完美!停車,乘坐電梯到廣場,酒店幾步之遙。克萊蒙特-費蘭是您穿過該地區旅行的完美城市。我是在一個星期天到達的,所以沒什麼可做的。酒店還有一家餐廳,當大多數地方在週日晚上關閉時,這是吃晚餐的理想場所。食物也不錯。我住在一樓(2樓美國),可以看到下面的廣場和餐廳。還有一個漂亮的陽台,裏面有桌子和椅子,可以坐下來放鬆。

Solid Mercure in a great location if you need to be in the middle of the city. I was asked on check in if I wanted a larger room, or a smaller one on the quiet side of the hotel - I choose quiet and it was indeed calm and lovely. Room was still large - coffee maker and sparking water in the mini fridge.

Les chambres sont basiques au niveau de la déco. Baignoires dans les chambres c’est appréciable. Notre chambre au départ n’était pas propre mais la dame à l’accueil a su rebondir et nous en a donné une autre. Donc bonne réactivité! Gentillesse du personnel. Bons matelas. Préférez les étages supérieurs ou la vue est belle, sur les toits. Petit déjeuner excellent et copieux : je recommande. Emplacement extra en plein centre!