Holiday Inn 克萊蒙 - 費朗中心的評論

住宿方回覆: Dear guest, Thank you for taking the time to share such a detailed review of your stay with us. We are pleased to read that you enjoyed our central location, the comfort and quietness of your room, as well as the friendliness and helpfulness of our team throughout your stay. Your positive comments on these aspects are truly appreciated.We are, however, sincerely sorry for the inconvenience caused by the delay in releasing the €100 security deposit. As explained to other guests affected, this situation was due to a very specific technical issue that occurred on our payment terminal on December 6, which impacted the release of certain pre-authorizations. Unfortunately, despite our efforts, our banking services confirmed that there was no possibility to manually cancel these pre-authorizations earlier than the standard processing delay. As a result, the amount is automatically released by the banking system after 30 days, which in your case means around January 4th.We fully understand how frustrating this situation can be, especially during the holiday period, and we truly regret the inconvenience it caused. Please rest assured that this was an exceptional issue, now identified, and that our deposit process is normally reliable and functions without delay.We note your mention of follow-up emails; to our knowledge, we did not receive any additional messages after our last reply, but we sincerely regret if you felt left without sufficient communication in the meantime.Once again, we apologize for this unfortunate situation and thank you for highlighting it, as it allows us to ensure better clarity for future guests. We hope that despite this issue, you will keep a positive memory of your stay and that we may have the opportunity to welcome you again under smoother circumstances.Best regards,CarolineFront Office Manager