Brian from maintenance fixed my hot water and the sink. Did a great job. Everything working great and good service for holiday inn. I stay a lot of places and appreciated the good service when people take the time. Thank you for your time and services
Were there for a long 4 day weekend. The room had a small kitchenette, supplied with the basics. Bed was comfortable but the pillows definitely were not. Breakfast was really good. Had a good selection of good food. Staff was very friendly and attentive to our needs. Impressed with he key cards needed to operate the elevator.
While researching hotels, I visited this property a month before my arrival to make sure the accommodation would work for my purposes. At that time, I was shown a specific layout for the 1 bedroom queen beds configuration. The front desk attendant specified the description of the room that I should book when I made the reservation.
I made the reservation based on their information and the room I was shown.
A month later when I check in, I am given a room half the size of the one I was shown. I tell the front desk that it was not what I was told and I am unhappy with the room and I need the bigger room. The gas let me and told me that they had already given me the biggest room they had. I'm not kidding when it was literally half the size of the one I previewed.
I walked the front desk attendance to the door of the room I was shown and was assured that those rooms are the same size and they couldn't be shown to me at that time because they were occupied.
I had to cancel most of the event I had planned due to lack of space and lost revenue I would have earned giving a workshop to paying pupils.
Complete bait and switch. Avoid this property.
We loved the amazing gulf views from our balcony BUT, the balconies only have room for one chair!?! This was a total miss on the part of the design of this hotel. I mean, it’s an ocean front resort and those rooms are priced at a premium. Unbelievable! PROS: Location Views Warm Pool Friendly staff Comfy bed CONS: Room AC only goes down to 70-which is a DEALBREAKER Tiny balcony No luggage jack(but a good amount if closet space) No robe/slippers Small pool which is basically a part of the lounge..probably not best for kids and awkward for most people I would recommend this hotel but because of the hot room and tiny balcony, I personally would choose to stay elsewhere.