One of the main things I look for in a hotel is the pool/sauna/steamroom & similar facilities. When they are listed on the website I don't think I need to check if they exist or not. But this place is a law unto itself. The facilities have been closed since the start of Covid (over 3 years) but there is no update on the website or *******. Another hotel I had booked let me know that their pool was closed for maintenance so I cancelled & booked somewhere else. The bed had a severe dip in the middle, and the curtains are falling apart which is quite off-putting. We were placed in a room on the main road side with too much traffic noise even though the place was almost empty - would have been better on the other side of the floor. My mistake - should have booked in DT. Also the uber/lyft price from SFO to here is SO pricey for such a short distance (actually double the price of getting back there). Also weeks later I am still waiting for the $100 security bond to be released, because my bank tells me they processed it wrongly. I have called & emailed for help but have gotten nowhere - TERRIBLE CUSTOMER SERVICE. Breakfast is basic, make your own waffles, fruits, muesli bars, bread/bagels, coffee/tea - just incase you still choose to stay here.
I was there for just a few hours to rest between 2 very long flights, I just needed a bed to sleep in and a shower, I didn't use much of the facilities - the room was very spacious - comfortable bed - shower with good pressure - free and fast wifi - there's Wendy's across the road if you need to grab a quick lunch - they let me check in an hour earlier since the room was ready - shuttle to the airport Be aware that the airport shuttle doesn't run all day, the last pick-up from the airport is at 11:30 am, resuming at 3:25 pm (this wasn't mentioned during booking, luckily I messaged the hotel beforehand so I was aware, it's best to check the times with the hotel before booking), so if your flight arrives between this break you will have to find your way to the hotel. My flight arrived at 11:50 am, so I missed the last shuttle and had to take a taxi which cost me $24 + tip. Taking the shuttle to the airport at night was just fine.