This was my 1st time visiting St. Simon so I had not seen the hotel before. I was worried with the noise when we pulled in right as a plane was preparing to leave. I was very happy as soon as I went into the hotel and the noise disappeared. We didn't hear a thing while inside. The room was large and clean. The bed was very comfortable with soft sheets. I slept very well. The cons: the bathroom door is a sliding barn style that doesn't latch so it slid open as you were taking care of business. The light fixtures was not properly attached to the ceiling and the cabinet doors were not aligned level when they were assembled. They just need to do a quality check through the rooms to fix the little things. The pro: the gentlemen running the breakfast were on point! And the night clerk was very helpful with suggestions for dinner. The staff can make or break a hotel. These 3 staff members are definitely assets.
This property was clean and comfortable until we went to bed and realized that the bathroom toilet ran about every 10 - 15 minutes. Husband shook the handle and even fiddled inside the tank, nothing stopped it from running. Shut the bathroom door and ran the air conditioning unit to block out the noise. Not a good nights rest. In the morning around 8:30 am the maid starting knocking on our door every ten minutes to see if she could clean our room. After the third time we finally told her to please give us 20 more minutes and it would be all hers. Proceeded to the front desk to check out and let the staff know about our running toilet. The young girl barely looked at us, all she said was ok, really did not care. Overall, I feel the staff at this hotel was rude and is not very customer service orientated. There are other choices on the island we would try on our next visit.