搜尋諾斯萊克住宿

My overnight stay was on Wednesday September 25, 2024 and my room was located on the first floor. I was laying in bed about to go to sleep and I felt bugs/roaches crawling on my head. When I got up and turned on the light I saw them on the bed as well. I addressed this with the front desk and lady was nice and apologetic and switched me to a different room on the 4th floor. I noticed trash bags and dirty linens on that floor outside of rooms on that floor which confirmed that this hotel is dirty all of the time. I took photos of these bugs and of the dirty 4th floor hallway. I reported this to the manager and the front desk in the morning. The attitude of the lady at the front desk was a little unsettling. The manager, Joshua Castle, asked to comp my room but I said no. He offered to comp me some Hilton Honors Points and I agreed, he offered me 15,000 points for a one night stay. I was insulted by this offer as I know for a fact that this hotel goes for 50,000 points a night as I had considered coming back to stay at this hotel at another time. He asked me what I wanted and I asked him to do what he felt was right. The fact that his offer was only 15,000 showed me that he didn't care about my experience. 15,000 is virtually nothing in regards to an overnight stay. I told Joshua not to give me the points either. Also, Joshua Castle, the manager kept making a comment about it being weird that there were bugs crawling all over the bed because that wasn't normal behavior. He must be a bug expert or may have been insinuating something but I found that to be offensive. I am Diamond with Hilton and I will end this year at or a little over 100 overnight stays at Hilton hotels and this brand will never be one that I stay at again. I have also advised our travel department of my experience and ask that they remove this hotel from our travel booking site. I also had throw to throw away my suitcase from this week to make sure bugs didn't come home with me. What a disaster! I called the Hilton Diamond desk and they were not much help. See photos for proof. I wish that I could give this hotel a negative star rating!

Easy on/easy off access from Interstate Highway 35W, and adjacent across from the Texas Motor Speedway. Very well maintained facility, quiet and calming. Front desk personnel were friendly and welcoming, courteous and professional. Room was super clean and tidy with plenty of in-room amenities. The king-bed was a great sleep. Breakfast was diverse and hearty...plenty of selections in the dining area on the main level. Highly recommend. FYI, make sure to try to reserve a room on the backside (south) of the hotel away from the Interstate Highway 35/and Highway 114 because of the traffic whine.

今天早上剛從我的第4次或第5次入住退房。這次和以前我和我11歲的女兒一起住。牀很舒服 - 非常堅固,這符合我喜歡,但對於那些喜歡枕頭頂部的人來說可能很難。房間和酒店都非常乾淨。入住很安靜,員工樂於助人,細心周到。我們這次吃了早餐,印象深刻。香腸,炒雞蛋,百吉餅/吐司,水果,酸奶,煮硬雞蛋,自己做華夫餅,麥片,牛奶,咖啡,果汁。都很好吃。我們跳過了麥片,但嘗試了我們之間的其他一切。一開始沒有雞蛋,但是早餐廚師在我們做盤子的時候出現了一批新鮮的炒雞蛋,我們起晚了,誠實地在美味的餡早餐後小睡一會兒。賽道上有很多酒店,但這是我唯一給重複業務的酒店。我可能會在下週至少再次入住一次。

這家酒店對於汽車旅館來說很不錯。很乾淨,工作人員一直很好。這家酒店從來沒有遇到任何問題,我住了好幾次

Valerie at the front desk was so welcoming, efficient and helpful. Made me feel right at home and really grateful that I chose your hotel. Lobby and elevator were very clean as well as the dining area. Breakfast was appreciated as well. Room was comfortable and clean for the most part. There was some scary brown liquid drips on the wall next to the bed, so not perfect, but overall I would still recommend.

抵達酒店後,酒店大堂和走廊聞起來像狗尿和空氣清新劑。我看到一位女士帶着狗走到她的房間。網上訂了ADA Queen 但到了後問有沒有非ADA房間,很快被告知沒有其他房間開放,停車場空的,是3層的酒店,房間好像每張照片裝修的,我的牀單有污漬不得不打電話給前台要新牀單,當我們談論該地區新業務時,老闆重新鋪了牀。空調無法正常工作。德克薩斯州的天氣是100度,我想要一個冰冷的房間睡覺。空調會來來往往,從來沒有完全冷卻房間,足以睡好。不斷醒來檢查,看看是否還在工作。在4am-5am周圍,聽起來像有人在我房間上方跳千斤頂在另一層。孩子們在走廊上跑來跑去。門被砰地一聲關上了。從外面可以看到的房間有植物和物品坐在窗戶的sils中。我的假設是全家人都住在那裏。他們裝修的房間有限,可以出租。大部分在1樓。避開其他樓層。業主菜園旁邊的垃圾箱外面

We bought a Groupon with some friends on at the spur of the moment and decided to forgo our weekend usual of being at the lake and instead drove 12 miles to this lovely hotel. The entire staff was friendly, courteous, and went out of their way to make sure our overnight stay was top notch. The pool is bigger than most hotel pools and very, very quiet. We packed a cooler and made a day of it at the pool. Eric, the shuttle driver dropped us at a little hole-in-the-wall restaurant for dinner and then picked us up when we called him. He helped with the mini refrigerators we needed and even provided extra pillows. We had a great time at the hotel. So much fun that we did it two weekends in a row!!

NEVER STAY AT THIS HOTEL! My family and I are were guests at this hotel for a weekend and on that following Monday I was charged $500 because we were told by management that we left the water running “on full blast with the drain closed” in the tub upon check-out (WHICH WE DID NOT DO, who in their right mind would do that) essentially flooding the entire hotel…. I found out about this because of the charge on my card, no one from the hotel even tried to call me to modify me of the “damage” my family caused. The manager Karl/Carl was extremely rude and unprofessional. He constantly talked over me and never tired to resolve the issue. He stated no one went in the room after us (not even the cleaning service) only my family. I called Choice Hotels multiple times and continued to get the runaround about the situation. Bottom line, they simply wanted more money and chose my family to be their victims.

這是我們住了很長時間的最好的酒店。通常我們被圖片和評論所迷惑。這家酒店是迄今為止最好的。

房間對價格來說很棒!位置也不錯。我們有很多非常友好的工作人員幫助我們辦理入住,儘管我們很小。清潔人員很棒,游泳池很好,很乾淨。我希望他們提供早餐。這個地方是寵物友好的,這是我們的一個優勢,因爲我們和我們的狗旅行。我們真的很喜歡我們在這個位置住宿。