We have a family of seven. When I saw the photos that you had listed on your website and location to the beach we were very excited for our stay. That quickly changed as soon as we And saw the condition of the hotel. I feel that the photos were very misleading. And the quality and cleanliness of facility were not up to standard even for cheap motel. Our rooms had a very funky mildew smell in them. There were no actual blankets (just sheets) on any of the rock hard beds. The coach had so many stains on it no one wanted to sit on it. There were stains on the sheets and we asked on 3 seperate occasions to have them changed and were told houskeeping would be up and never did. There were dirt/handprint marks on the doors and walls all over. The deadbolt on the door was broken. The bathroom door could not open all the way do to the door hitting the exhaust fan. We tried to spend as little time as possible in these filthy rooms. The elevator had rotting trim pieces and holes exposing the inside of the elevator. The photos make it look like there is a bar area... there is not this area is filled with boxes. The windows were so dirty you could barley see through them. When we got down to the pool it was GREEN! There is no spa. The hot tube was cloder than the pool. The ”lazy river ride” had no tubes. There were drainager grates that were flipped over exposing screws. The pool towel were the itchiest/crunchiest towel I have ever used. We had a great time in Myrtle Beach but your facility was a huge disappointment. The amount of money that we were charged based on the photos that were listed seemed reasonable. However after being there, I truely feel that your hotel is a scam and everyone should tryely know what they are getting when they book this dump. My children were scared to stay there. *****Update: now I have followed up via email with my issues. They responded very quickly with ”We are still unable to retrieve any details in our system. Please share the correct booking ID or phone number associated with the reservation so that we can assist you accordingly” after supplying my name, phone number, dollar amount charged, last for of my card, dates we stayed, location we stayed at, room number, booking confirmation screen shots.... i have emailed 4 times total now and have not received another reply and it has been over a week. Do not spend your money here! This place is a scam. BBB will be getting a report as well!
When I arrived, I was directed to the RCI office. I walked in the office and was told right away by a young lady I had to step out in the hallway and they would bring me some paperwork. Not a welcome or hello or anything positive. I wrote it off that she was having a bad day. I notice in the room there were not kitchen items so I went back down on Monday to ask and the first thing she said was ”well we gave you a kitchen pack”. She didn't because if she did, I would not have wasted my time. A disagreement of sorts started. She was very rude and just sort of a pack on the counter and said they are free, just take this one. That told me Saturday was not a Bad day. This person doesn't need to be in customer service. Customer service was no where to be found in both interactions I had with her. In addition, RCI guest didn't get pool towels, didn't know that. No oven pads and the dining room table was metal and very sticky. I scrubbed the table but it was still sticky. In my 24 years of timeshare travel I have never seen a metal table and chairs (old too) in a timeshare room. first time we didn't get pool towels too. The room itself was OK and the view of the ocean was outstanding. The music from the bar didn't allow us to sleep until after 11 PM. Maybe noise curtains on the patio door would help.
Right on the beach! Rooms were clean Close to bars and restaurants!…in walking distance Nice pools and lazy river to relax in! !!!!!!!!!!! 💜💜💜💜💜💜💜💜💜💜 💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜
SSunday SClearly, ”clean” is relative. The hotel has a sheen of dust/dirt. Their standards of clean are subpar. I'm so disappointed in the hotel. Front desk staff was VERY friendly and helpful. One housekeeper had to come and clean again after we checked in and she was super pleasant. Hair on shower wall, greasy tile floors that hadn't been mopped, dust and sand on the desk and other surfaces. Remotes were filthy (I always travel with bleach wipes and the wipes had visible dirt on them from the buttons). The breakfast was ho-hum and the area not that clean. Serving utensils were never cleaned or swapped out. And hot food and Styrofoam plates and bowls is diabolical. The young man was nice. The lady was rude and had on a dirty shirt at 7:30am. Toddler underwear were in one of the elevators for more than 24 hours. Trash can was dirty at 6:55am. The bulk of the housekeeping staff appear to be white women, and as a black woman in the South, they did not feel hospitable (to me, and I know the vibe well). They barely speak even when greeted. I'm a platinum IHG member on a tour with Holiday Inn Vacations. Both companies should be ashamed.
訪訪客Yo estaba muy dudosa cuando ise la reservación xk mire las receñas y me parecían muy mal. Y 3 días después algún ise la reservación y no me arrepiento a y ami familias nos gusto mucho la ubicación y el servicio. Y el personal es atento. Yo en lo personal si volvería a reservar otra ves y no hay que poner mucha atención a las reseñas que no siempre son lo que dicen