I am writing to commend the exceptional service provided by your Senior Sales Manager, Nora Garrido, during my teams’ recent stay at your resort. From the moment the team arrived, Nora demonstrated outstanding professionalism and dedication to ensuring that all our employees’ needs were met. Her attention to detail and willingness to go above and beyond made a significant positive impact on our stay. Nora was always available to assist with any requests or concerns, providing prompt and efficient service that greatly enhanced their experience. Her genuine care and commitment to excellence is truly commendable. Please extend our heartfelt thanks to Rose for her remarkable efforts. We look forward to returning to your resort in the future and will certainly recommend it to others based on the exceptional service we received. Thank you once again for providing such a wonderful experience.
This was a great hotel! We had booked this property for a few nights before our cruise because of the price. We were wary that it seemed a long distance from restaurants and shopping. In the end, cost won out. Upon arriving, we were greeted warmly by the front desk agent. We had booked a one-bedroom suite, but she quickly upgraded us to a 2 bedroom instead. The room was spacious and very clean. There was a fridge, stove, microwave, and dishwasher. We later discovered the oven didn't work (that is one of the reasons for only 4 stars). We quickly went outside to the pool area. It was uncrowded and clean during our stay. There was no overpowering smell of chemicals or stinging eyes when we swam there. Breakfast was amazing! There was always a couple of meats to choose from. There were also hashbrowns, eggs, fruit, oatmeal, bagels/toast, and a variety of pastries. There was also yogurt and fruit for those wanting a lighter fare. There are some minor issues with this hotel. We couldn't get the pool side grill to work and had issues with the oven in our room, but when you look at the low number of Mariott points required for this property we were very pleased. We even discovered a nearby Subway and a great route into the Doral area where food and shopping abound. We wouldn't hesitate to stay here again.
This was a nice, clean hotel with very good breakfast. Stayed here before leaving for our cruise from the Port of Miami. There were places around the hotel to eat and have fun before leaving on our cruise. Would stay here again!
Everything was perfect! The hotel was very clean & the staff were extremely accommodating to our early arrival. THANK YOU so much Zakiyah R. for ensuring that our stay was one to remember! Your professionalism & friendliness was greatly appreciated.
The breakfast was great, it was start at 6am.
The hotel airport shuttle is every hour. Unable to meet our request to go airport at 7.30, it must be either 7am or 8am. Need to arrange with the receptionist.
The hotel room is what you see in the picture.